General Manager

Job description

JOB OPPORTUNITY : GM-Customer Support Engineer

An ICT Company is inviting suitably qualified and experienced persons to apply for the position of General Manager -Customer Support Engineer.

Qualifications and Technical Skills

1)   A Bachelors or Diploma in Electrical and Electronics Engineering. A Bachelor’s degree in Computer Science is also acceptable.

2)   Hands-on experience with troubleshooting and repairing printers and multifunctional devices.

3)   Understanding of server hardware, Windows Server OS, and basic network concepts (TCP/IP, DHCP, DNS, Wi-Fi).

4)   Proficiency in diagnosing PC hardware/software issues (Windows OS, Microsoft 365 Suite)

5)   Familiarity with CRM. 

6)   1 to 3 years of experience in a technical support, field service or help desk role

7)   Certifications such as Cisco, ComTIA A+, N+ or Manufacturer specific certifications (e.g. HP, HPE, Dell) are a strong plus

8)   1 to 2 years of experience in a technical support, field service or help desk role

9)   Certifications such as Cisco, ComTIA A+, N+ or Manufacturer specific certifications (e.g. HP, HPE, Dell) are a strong plus

Responsibilities

1)       Technical support & troubleshooting

2)       Hardware Repair and Maintenance

3)       Server and Network support

4)       Issue Documentation: Accurately log all support interactions, actions taken, and solutions in the CRM. Maintain clear records of repairs and parts used.

5)       Preventive Maintenance

6)       Inventory Management

Apply online only and send your application to recruitmentncrhr@gmail.com,  clearly indicating position being applied for, together with copies of professional and academic qualifications not later than 10^th July, 2026. Please note that only short listed candidates will be contacted.