Employer and vacancy source: Lusaka Hiring
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- EmployerLusaka Hiring
- LocationLusaka, Lusaka, Zambia
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- Lusaka Hiring
- Location
- Lusaka, Lusaka, Zambia
- Posted
- January 30, 2026
- Job type
- Full Time
- Category
- Other
Website Lusaka Hiring
Job description
Position: General Manager
Industry: Travel & Tourism
Location: Lusaka, Zambia
Employment Type: Full-Time
Level: Senior Management
Company Overview
We are a well-established and growing travel agency based in Lusaka, providing corporate and leisure travel solutions. We are seeking a highly experienced and strategic General Manager to lead the overall operations and growth of the business.
Key Responsibilities
Provide strategic leadership and overall management of the travel agency
Oversee day-to-day operations including ticketing, tours, customer service, and administration
Develop and implement business growth strategies to increase revenue and market share
Manage relationships with airlines, hotels, tour operators, and corporate clients
Ensure compliance with Zambian tourism regulations, IATA standards, and company policies
Lead, mentor, and manage staff performance across all departments
Prepare budgets, manage costs, and ensure financial targets are met
Monitor market trends and introduce competitive travel products and services
Handle high-level client negotiations and resolve escalated customer issues
Minimum Qualifications & Experience
Bachelor’s degree in Tourism, Business Administration, Management, or a related field
A Master’s degree or professional certification (e.g. IATA) will be an added advantage
Minimum of 7–10 years’ experience in the travel or tourism industry
At least 5 years in a senior management or leadership role
Strong understanding of travel agency operations, ticketing systems, and supplier management
Proven experience in business development and team leadership
Skills & Competencies
Excellent leadership and people-management skills
Strong commercial and financial acumen
Excellent communication and negotiation skills
Strategic thinker with strong problem-solving abilities
High level of professionalism and integrity
Ability to work under pressure and meet business targets
How to Apply
Interested candidates should submit their CV and cover letter detailing relevant experience to lusakahiring@gmail.com by 20th February 2026.