Front Office Supervisor

Front Office Supervisor Jobs in Lusaka at Hyatt

Hyatt is seeking a dedicated and experienced Front Office Supervisor to join our team in Lusaka, Zambia. This role is a fantastic opportunity for professionals looking to advance their career in hospitality management by ensuring the smooth and efficient operation of the Front Office Department within our Rooms Division. If you are passionate about delivering exceptional guest service and leading a dynamic team, this position offers a rewarding full-time career path.

Key Responsibilities for Front Office Supervisor Jobs in Lusaka

The Front Office Supervisor reports directly to the Assistant Manager – Front Office and oversees Front Office Assistants and Receptionists. The role involves operational management, customer service excellence, financial oversight, personnel development, and administrative duties, including:

• Supporting the Front Office Management Team to provide courteous, professional, and flexible service at all times.
• Maintaining strict control over room keys and coordinating with Housekeeping to ensure VIP cleaning schedules are met.
• Managing repair and maintenance requests and understanding the hotel’s rate structures and promotions.
• Implementing improvements based on consumer audits and fostering collaboration with other departments to enhance guest satisfaction.
• Ensuring accurate guest data entry and maintaining guest history records, including pre-registration of repeat guests.
• Delivering the brand promise by leading the team to provide outstanding guest service and handling guest complaints efficiently.
• Maximizing employee productivity through multi-skilling and flexible scheduling while managing costs prudently.
• Assisting with training programs, coaching, mentoring, and enforcing Hyatt’s values and grooming standards.
• Updating information on hotel facilities and submitting incident and lost and found reports.
• Representing Hyatt professionally and maintaining strong industry relationships with business partners and competitors.

Qualifications and Experience Required

• Full Grade 12 Certificate with at least 5 O’levels.
• Minimum Diploma in Hospitality Management; a Degree is an advantage.
• At least 5 years of experience in front office operations, including a minimum of 3 years in a supervisory role.

Why Join Hyatt in Lusaka?

Joining Hyatt means becoming part of a global brand committed to excellence in hospitality. As a Front Office Supervisor in Lusaka, you will play a pivotal role in delivering exceptional guest experiences while advancing your professional skills within a supportive and innovative environment.

How to Apply

Interested candidates are invited to submit their applications online through the Hyatt careers portal:

Apply for Front Office Supervisor – Lusaka
.