Food & Beverage Manager

Job description

Livingstone, Zambia
Full-time
Company Location: Royal Livingstone Victoria Falls Zambia Hotel by Anantara
Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. The Royal Livingstone Hotel by Anantara is committed to exceptional and personalized service delivery.

Job Description

Key Responsibilities:

Lead the Food & Beverage operation of the hotel, ensuring customer satisfaction, adherence to quality standards, and business results.
Participate in strategic planning, budget preparation, and achieving financial goals for the department.
Oversee all restaurants, culinary, and catering areas to ensure smooth and profitable operations.
Maintain high standards of food and beverage quality, creativity, and service to differentiate the hotel in the local market.
Ensure compliance with ANANTARA Hotel/Resorts Food & Beverage Standards and sanitation guidelines.
Supervise menu planning, pricing, and liaison with local suppliers.
Manage employee relations, including hiring, training, and performance management, in collaboration with P&C department.
Generate and follow up on business referrals and potential sales leads to maximise hotel revenue.
Lead by example, motivating staff to deliver exceptional service and represent the hotel and country to international guests.
Develop and implement innovative food and beverage concepts to enhance guest experience and drive revenue growth.
Conduct regular market research to stay abreast of industry trends and competitor offerings.
Collaborate with the Marketing team to create compelling promotional campaigns for food and beverage outlets.
Oversee inventory management and cost control measures to optimise profitability whilst maintaining quality standards.
Ensure adherence to all relevant health and safety regulations, including food hygiene and allergen management protocols.
Foster relationships with key stakeholders, including local authorities, suppliers, and industry partners to enhance the hotel’s reputation and business opportunities.
Qualifications

Qualifications:

Bachelor’s degree in Hospitality Management, Food & Beverage Operations, or a related field from a well-recognised hotel school or university.
Proficiency in hotel management software and point-of-sale systems.
Food safety certification (e.g., HACCP) and knowledge of relevant health and safety regulations.
Fluency in English; additional languages are highly advantageous.
Demonstrated ability to drive innovation and implement creative concepts in food and beverage offerings.
Strong problem-solving skills and the ability to make decisions under pressure.
Flexibility to work irregular hours, including evenings, weekends, and holidays.
A passion for delivering exceptional guest experiences and a commitment to maintaining the highest standards of quality and service.
Additional Information

Attributes

Not less than ten years of work experience in the hospitality industry, of which five years should be in senior management roles within Food & Beverage operations.
Proven track record of successfully managing multiple food and beverage outlets in a luxury hotel or resort setting.
Extensive knowledge of food and beverage trends, international cuisines, and wine pairing.
Strong financial acumen with experience in budgeting, forecasting, and profit and loss management.
Excellent leadership skills with the ability to motivate and develop a large team of diverse professionals.
Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.

Provide :Three traceable referees with their emails and mobile numbers

Closing date: 18th February 2025