Fintech IT Demands Coordinator

Job description

Key Responsibilities:

Includes liaison with and supervision of vendor’s and partners to support project delivery;
Role dependency with the Fintech Architecture, Security and Operations within Fintech IT. Product & Strategy, Channel’s, Risk & Compliance and CVM within the wider business;
Thorough understanding of Mobile Money platform, technology solutions and outcomes expected by the project sponsor;
Requires ability to interpret project plans, solution designs and functional specifications;
Requires ability to drive cross functional teams to complete project miles stones on time, and to the right quality as well as track progress throughout the project lifecycle;
Understands the business solutions under delivery in order to support the review of test plans, coordination of integration and user acceptance testing;
Plannings and coordination of the deployment of the tested solutions by securing the required CAB approvals through the Change Management Process and ensuring successful deployment;
Secures the post implementation signoff to enable the handover of the delivered solutions to Operations;
Identifies and mitigates of risks and issues and ensure timely escalations. Takes full ownership of all open issues and ensures timely resolution;
Monitors and provide accurate and timely reports on Demands status, including key milestones and deliverables to all the necessary stakeholders;
Manages all documentation, including meeting minutes, action items, and all the necessary artifacts for the active Demands;
Conducts post-project reviews to identify lessons learned and opportunities for process improvement.
Ability to cover any other tasks as assigned by the Line Manager;
Ensures adherence to MTN Mobile Money Demand and Change Management processes;
Ensures compliance with MTN Mobile Money IT Security Policy;
Drives technology partners, product owners, external partners to complete their tasks and achieve project miles stones;
Requests and secure resources needed for Demands delivery;
Supports delivery of demands in line with SDLC process;
Interface between Business and Vendor project teams;
Deputizes the Manager: Demand/PMO as and when needed;
Stays abreast of industry trends and best practices in IT project management to enhance project delivery effectiveness.

Minimum Requirements:

12 certificate with 5 credits or better;
Degree in Computer Science, Software Engineering or related field;
1 Year Mobile Money, Fintech or Banking technology experience with emphasis on project support;
Formal training agile project delivery methodologies is an advantage.

Women are strongly encouraged to apply

To apply visit: jobs.zm@mtn.com

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion

Hand delivered or posted applications will not be accepted and the closing date for accepting applications is 9h October 2025