FIELD SERVICE TECHNICIAN

Job description

Purpose of the role:

The Field Service Technician handles on-site maintenance, diagnostics and repairs of the customer’s machinery to ensure optimum, efficient and reliable operation.

Reports to: Service Manager- Construction Equipment

Branch: Kalumbila

Contract Duration: One (1) Year, Renewable.

Key Duties and Responsibilities:

The Field Service Technician will be required to perform the following tasks:

1.    Compliance with safety standards

·        Always comply with safety policies and regulations.

·        Ensure the correct PPE is worn as per safety policy.

·        Perform daily assessments to ensure good housekeeping.

2.    Technical Support

·        Meet Monthly KPI’s

·        Perform scheduled preventive maintenance (PM) on customer’s machinery.

·        Attend to breakdowns in a timely manner to minimize machine downtime.

·        Attending scheduled component change outs services.

·        Attain the monthly Service targets (Initiatives).

·        Provide Reliable Service and Support and exceptionally high standard of technical support to the customer.

·        Determine the cause of problems and submit Field Information Report to factory to assist customer and provide accurate feedback.

·        Provide technical support to customer (verbal and physical) to ensure products operate continuously.

3.    Customer Relations

·        Maintain and enhance Customer relations.

·        Ensure queries concerning machine maintenance are quickly and efficiently resolved.

4.    Kenkijin

High performing culture

Be a citizen of HCMZ by exhibiting the core values of the Kenkijin Spirit:

·        Communication – Act with a belief in teamwork.

·        Challenge – Take up challenges without fear of failure to become better solutions professionals.

·        Customer – Think about what customers truly want and exceed their expectations.

 5.    Additional roles or responsibilities

·        Managerial Instructions

·        Perform additional duties or responsibilities assigned by the service Manager.

Qualifications:

·        Full Grade 12 certificate – Required.

Advanced Certificate in Heavy Equipment Repair
Diploma in HER/Mechanical Engineering or equivalent is an added advantage.
Three (3) plus years’ experience in the field.
Full member of the Engineering Institution of Zambia
Valid and unendorsed driver’s License.

·        All Qualifications must be validated by Zambia Qualifications Authority (ZAQA).

Job Specific Competencies

·        Global E-Service

·        Machine Servicing (PM)

·        SOP & SWP Generation

·        Machine Diagnosis – Maintenance Ro Dr

·        Hydraulics and Electrical System

·        Machine components Changeout

·        ConSite Shot Web – Technical Reporting

·        Warranty Processing

Good Customer Relations
Fitness for Duty Certification
Able to work at height (above 2 meters)
Able to work in awkward body posture for a long period of time.

If you meet the requirements for this job, email your detailed C.V, certified copies of certificates and cover letter in a single document torecruitment-hcmz@hcmaf.com, or send your application to:

The Human Resource Manager,

Hitachi Construction Machinery Zambia, Co. Ltd.

KK International Airport Road, Plot 2350/M

P.O. Box 30182,

Lusaka.

The closing date for applicants is 3rd November, 2025. Only shortlisted candidates will be contacted.