Field Service Planner

Purpose of the Role

Establish, maintain and improve the Maintenance Planning and Scheduling business flow process. Improve work force productivity and quality by anticipating and eliminating potential delays through planning, scheduling, and coordination of maintenance resources, parts, materials, and equipment access.

Responsibilities

Scope the full extent of maintenance work needed to conduct the relevant repair preventive, predictive, design-out activities on the organization’s plant and equipment
Plan all necessary parts, equipment, services and documentation to perform the maintenance work
Provide a work pack with job planning sufficiently detailed to prevent work errors, with all equipment safety issues highlighted to the technician and the correct maintenance documents and parts are available so that the maintenance work performed returns machine condition to as good-as-new
Maintains essential records and files from which management reports are prepared and distributed
Creates Service orders and monitors progress in SAP software
Enters purchase requisitions for all planned services
Enters on job technician hours and regulates abnormalities
Responsible for the maintenance of the Bills of Material (Parts lists) for assets including ensuring current information is accurate
Managing maintenance data collection and information gathering.

Experience & Education

Advanced Certificate or Diploma in Business or related field
3yrs previous work experience in similar capacity
Experience in Heavy equipment repair
Parts interpretation experience
Ability to use computer and applicable company software
Proficient in MS Office Applications – MS Excel, MS Outlook, MS Access, MS project, SAP

Skills

Proven planning, administration, and organizational skills
Understand relationship between management, maintenance, and  operations
Excellent time management skills with a proven ability to meet deadlines
English Language with excellent Verbal and written communication skills
Rigor and accuracy
Strong analytical and problem-solving skills

Application process:

Interested applicants meeting the criteria specified should send their applications via URL https://jobs.biagroup.com/job/Zambia-Planner-Zamb-Zambia/1158497355/  by Friday, 16th May 2025 indicating the position in the subject line.  Send application letter and an updated CV in Ms Word or PDF format.