End User Technology Analyst

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Reporting to the Infrastructure Specialist, this role will have the core accountability for the oversight and convergence of all operations that are involved in the Data Centre & Networks, Desktop, Laptops and Print Services division. The job holder will be a member of the IT Infrastructure Team responsible for Support and management of the IT infrastructure across the country

Job Description

Accountability: End User Technology, Networks , Infrastructure and Data Centre Management:- (60%)

Outputs:

Ensure Absa Group IT standards and procedures are in place and adhered to:

• Support and manage the End User and network infrastructure
• Management of all aspects of problem definition through to resolution, supplier liaison, development of escalation procedures and monitoring adherence to them.
• Formulate succession management plans, and the associated training requirements, to sustain future development and growth of staff, and to ensure effective IT support in line with new technologies.
• To carry out system administration, performance tuning and capacity planning, in particular to continually assess the installation to ensure it is appropriate for current and planned developments making recommendations for change.
• Evaluate equipment requirements and proposals for supply, implementation and development of new or existing services and systems.
• Keep updated with the latest trends in IT and IS development.
• Provide complete support to IT Service and Support analysts, involving expert input into resolution of complex problems, installation , operation and management of servers and clients.
• Act as an escalation point for the business in the absence of the Manager.
• Install, test and audit hardware and software systems and configure the computers to ensure effective and secure systems.
• Develop plans to ensure effective scheduling of IT Change ensuring the completion of IT projects within expected time and cost frames.
• Ensure that projects are executed according to projects scope and that project deliverables are met by liaising effectively with Project Managers and the business.
• Provide and maintain detailed backup and recovery procedures by ensuring that daily and monthly backups on supported servers are performed.
• Ensure SLA’s are followed and met, through the monitoring and reporting of targets, and the undertaking of corrective action where necessary.
• Ensure all current IT systems are operating effectively.
• Ensure that documentation of server configurations, local area networks and any changes to the configuration/network design is carried out.
• Ensure the highest level of system availability and performance is achieved through measurement and proactive initiatives.
• Regular monitoring of all outstanding faults and liaison with the services providers regarding the faults and provide reports on a regular basis on network and bandwidth utilisation.
• Participate in localisation and review of standards and policies

Accountability: Risk and Control: – (30%)

Outputs:

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
• Engage with Branch Managers, Team Leaders etc to ensure effective use of data, systems and networks.

Accountability: Leadership:- (10%)

Outputs:

• Live Group behaviours and inspire others in working together to achieve the strategic vision
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development

Education

Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)