Employee Relations Supervisor

JobwebZambia, operating from Ghana, has long copied and mirrored job listings from Gozambiajobs. As this practice has become harder to maintain, the same behavior is now being directed at our site.

The repeated appearance of identical job posts raises a simple question: what value does Jobweb actually provide? Copying from GoZambiaJobs in the morning and JobSearchZM in the afternoon is not curation — it’s exploitation.

Description

Our client, a multi-national tile manufacturing company, is seeking a highly organized and detail-oriented Employee Relations Supervisor to provide essential support to their team. The Employee Relations Supervisor should possess excellent communication skills, the ability to prioritize tasks effectively, and a proactive approach to problem-solving. This role is crucial in ensuring smooth operations and supporting our mission.

Key Responsibilities:

Handle all major employee relations cases, including disciplinary actions, workplace disputes, and grievances.
Prepare and issue warning letters and other disciplinary documents in compliance with company policy and legal requirements.
Represent the company in labour office matters and coordinate the handling of employee cases with relevant authorities.

Compliance & Policy Implementation

Ensure all HR practices comply with local labour laws and internal company policies
Provide training sessions for supervisors and employees on company policies, disciplinary processes, and labor law compliance

Reporting & Continuous Improvement

Maintain accurate employee relations records and case documentation
Analyse employee relations trends and recommend preventive measures to management

Legal and compliance awareness

Be familiar with Zambian labour laws and related labour policies, ensuring all handling processes comply with legal requirements.
Be able to professionally and legally manage cases when employees lodge complaints or when labour authorities are involved, protecting the company’s interests.
Be able to promptly follow up on violations (such as theft or failure to follow leave procedures), proactively report, and provide professional recommendations for next steps.
Remain impartial and decisive, not swayed by employee emotions or pressure, and enforce company policies fairly and firmly
Requirements
Bachelor’s degree or above in Human Resources Management, Business Administration, or related field
5+ years of experience in employee relations, with around 2 years in a supervisory or managerial role.
Proven experience in large-scale manufacturing operations (500 employees)
Solid understanding of labour laws, disciplinary procedures, and dispute resolution processes
Strong communication, investigation, and problem-solving skills
Member of the Zambia Institute of Human Resource of Management
Zambia job market