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DISPATCHER SPECIALIST (OFFICER)

Sunda International Lusaka, Lusaka, Zambia

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Employer reference

Employer and vacancy source: Sunda International

Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.

  • EmployerSunda International
  • LocationLusaka, Lusaka, Zambia
  • Employer websitezambiajobalerts.com
  • Application methodEmail application
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Sunda International
Location
Lusaka, Lusaka, Zambia
Posted
September 27, 2026
Job type
Full Time
Category
Other
Application method
Email application

Website Sunda International

Job description

Job Summary

Coordinates daily vehicle dispatching, real-time fleet tracking, and multi-channel communications to ensure efficient, safe, and on-time local and long-distance transport operations.

Key Responsibilities

  • Scheduling & Dispatch: Allocate loads, assign appropriate vehicles and crews, and dispatch drivers based on priority, cargo size, and route efficiency.
  • Communication & Support: Manage incoming call, email, and radio communications from drivers, clients, and internal teams; serve as the primary liaison with 3PL providers and hauliers.
  • Tracking & Route Optimization: Monitor live fleet locations via GPS/TMS software, track weather/traffic conditions, and adjust routes dynamically to meet delivery schedules.
  • Crisis Management & Issue Resolution: Act as the main point of contact for field emergencies, transit delays, cargo damage, and customer complaints.
  • Documentation & Logs: Reconcile waybills, consignment notes, and Proof of Deliveries (PODs); maintain detailed logs of calls, incidents, vehicle maintenance, and driver activity.
  • Reporting & Analytics: Compile daily operational metrics, track KPIs, and report performance trends to management.

Requirements & Qualifications

  • Experience: 1–3 years in logistics dispatching, route planning, fleet tracking, or transport operations.
  • Technical Skills: Familiarity with Transportation Management Systems (TMS), GPS tracking software, and knowledge of key road networks and transit corridors.
  • Key Skills: Strong verbal/written communication, multi-tasking under pressure, quick problem-solving, and strict attention to detail.

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To apply for this job email your details to silankafuta@sunda.com

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