Director, Northern Regional Office

Job description

ZAMBIA REVENUE AUTHORITY
JOB OPPORTUNITIES

JOB-ADVERT-2026

The Zambia Revenue Authority (ZRA) in line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand, and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacancy:

DIRECTOR, NORTHERN REGIONAL OFFICE, SALARY GRADE ZRA02 (1 POSITION)

1.0 PURPOSE
Reporting to the Commissioner – Domestic Taxes, the job holder will be responsible for provision of a segmented service to medium, small and informal taxpayers via a provincial office network. The job holder will provide all basic service-related business processes as well as a range of compliance activities and across all ZRA tax types (including both Customs and Domestic Taxes).

2.0 KEY RESPONSIBILITIES

2.1 Compliance Support and Taxpayer Services
(a) Implement regional work plans and strategies for taxpayer registration and education.
(b) Forge strategic partnerships with identified stakeholders in consultation with Director – Tax Business Policy and Support.
(c) Implement Compliance audits on all tax types administered to ensure compliance in tax returns filing and payments by taxpayers.

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2.2 Tax audit, enforcement and Debt Recovery
(a) Implement audit and debt recovery plans for all tax types administered.
(b) Ensure the recovery of unpaid taxes from non-compliant taxpayers through devising strategies, improving compliance, enhancing enforcement and managing the cost of collection.
(c) Establish and maintain up to date records of debt position on all ISMTO taxpayers.
(d) Charge penalties and notify taxpayers on penalties generated for late filers.
(e) Ensure proper accountability of all submitted returns by enforcing policies and procedures.

2.3 Policy and Strategy Formulation
Recommend policy changes to Director – Tax Business Policy and Support in order to improve domestic tax administration.

2.4 Operational Management
(a) Allocate resources to programs and work areas based on data e.g. revenue contribution (compliance) or taxpayer numbers (service requirement).
(b) Manages and effectively supports the performance and personal development plans of staff under their charge to support achievement of Divisional objectives as well as individual staff development
(c) Ensure that staff at stations in the region are used flexibly and assist in other work areas.
(d) Develop and implement an effective compliance improvement plan that fosters long-term voluntary compliance.
(e) Establish and develop working relations with key stakeholders including with other border agencies and customs administration.

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2.5 Ensure that ZRA corporate values are understood and demonstrated by all staff in the designated unit.

3.0 REQUIREMENTS

Grade 12 School Certificate or General Certificate of Education (GCE) equivalent.

First Degree in Economics, Business Administration, Commerce or Full ACCA/CIMA/CA or equivalent.

A Master’s Degree in Economics, Financial Management, and/or Business Administration will be an added advantage.

Minimum of 10 years post qualifying experience with 5 years at Assistant Director level/Senior Manager levels.

Demonstrate capacity to apply specialized knowledge and skills to identify appropriate responses to strategic management issues and policy objectives for the management of risks to enhance compliance and revenue performance.

Excellent knowledge and understanding of the Informal Sector, Small and Medium Taxpayers.

Detailed knowledge and understanding of the Domestic Taxes and Customs operational procedures and Internal Management Control Systems.

4.0 SKILLS AND ATTRIBUTES

Strong leadership and Management skills

Self-Motivation

Good personal organisation

Good Interpersonal skills

High level of analytical ability

Very good sense of judgement

High standard of integrity

Strong Communication skills

Coaching and Influencing skills

Presentation skills

Customer service orientation

Confident and a good role model with high credibility both personally and professionally

APPLICATION INSTRUCTIONS:

Only candidates meeting the above role specifications and competencies should apply. Candidates should enclose their detailed Curriculum Vitae and relevant professional and academic qualifications, and contact phone numbers/email address, three (3) active referees with their contact numbers and email addresses as one single PDF document.

Only attach relevant copies of your professional, academic qualifications and current practicing licences from relevant professional bodies. Applications should reach the undersigned not later than Friday, 20th February, 2026 at 17:00 Hours using the following email addresses, ZRASMMCareers@zra.org.zm

The Authority is an equal employer and candidates are expected to demonstrate High Levels of Integrity when participating in the recruitment process.

The Commissioner General
Zambia Revenue Authority
Revenue House
P. O. Box 35710
LUSAKA