Deputy Commissioner – North

Job description

ZAMBIA REVENUE AUTHORITY
JOB OPPORTUNITIES

JOB-ADVERT-2026

The Zambia Revenue Authority (ZRA) in line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand, and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacancy:

DEPUTY COMMISSIONER – NORTH, SALARY GRADE ZRA02 (1 POSITION)

1.0 PURPOSE
Reporting to the Commissioner Customs, the position will be responsible for providing strategic direction and management to the Customs Services Division’s Northern Region Offices and ensure prompt assessment and collection of all duties and taxes and ensures active enforcement to promote compliance.

2.0 KEY RESPONSIBILITIES

2.1 Management and Control:
(a) Plans, coordinates, controls and manages a customs services region and ensure that the Division’s strategy and action plans are achieved; and
(b) Planning and implementation of changes in the Division within operational requirements to meet priorities and improve revenue collection.

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2.2 Revenue Collection and Trade Facilitation:
(a) Manage daily and monthly monitoring of actions for revenue collection, trade facilitation and enforcement activities so that Division targets in the region are met;
(b) Monitor revenue collection of all ports in the region and ensure accountability of revenue;
(c) Prepare progress briefs and reports on revenue collection and trade facilitation against targets and expound strategies to enhance performance at revenue meetings; and
(d) Ensure that Customs carries out its role as a border lead agency by ensuring an effective Coordinated Border Management (CBM) and cross border collaboration that facilitates efficient movement of exports, imports and transits.

2.3 Revenue Strategy Implementation:
(a) Supervise and coordinate operations, in an effective, efficient, responsive and professional manner, in accordance with the compliance strategy; and
(b) Develops a strong strategic vision for the Stations in conjunction with Regional managers and other members of staff in the Division and translate this vision into day-to-day operational data driven realities for managers and staff.

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2.4 Resource Management:
(a) Manages and effectively supports the performance and personal development plans of staff under their charge to support achievement of Divisional objectives as well as individual staff development; and
(b) Ensure operational and project budgets are accurately established and successfully operated within the allocated amounts.

2.5 Services Management:
(a) Establish and develop strong relationships with the assigned Operational Units on an individual and team basis, ensuring that effective levels of service are maintained in order to create and foster an environment which encourages quality, innovation and continuous improvement;
(b) Develop and implement an effective compliance improvement plan that fosters long-term voluntary compliance; and
(c) Establish and develop working relations with key stakeholders including with other border agencies and customs administration.

2.6 Ensure that ZRA corporate values are understood and demonstrated by all staff in the designated unit.

3.0 REQUIREMENTS

3.1 Grade 12 School Certificate or General Certificate of Education (GCE) equivalent;
3.2 First Degree in any field;
3.3 Master’s Degree is a must for external candidates;
3.4 Minimum of ten (10) years post first degree qualifying experience in a tax administration environment. Out of the ten (10) years, at least five (5) years should be at Assistant Commissioner/Assistant Director level or equivalent with demonstrable management experience;
3.5 Must have experience in imports/exports related work environment with managerial skills;
3.6 Must possess good knowledge of ZRA Customs and Excise Act and procedures; and
3.7 Awareness of high level of business awareness and international trade is required.

4.0 SKILLS AND ATTRIBUTES

4.1 Good understanding of the ZRA operations & divisional inter-linkages.
4.2 Understanding of the ZRA Taxpayer Charter & Administrative policies.
4.3 Appreciation of ZRA revenue targets and collection procedures.
4.4 Appreciation of ZRA Corporate Values.
4.5 Excellent Communication skills (written and oral) and negotiation skills.
4.6 Good interpersonal and teamwork skills.
4.7 Self-motivated and provides a powerful sense of purpose that energizes others.
4.8 Decisive, tenacious and results driven.
4.9 Tactful and diplomatic; strong interpersonal and influencing skills.
4.10 Ability to forge strong business relationships with diversified client groups.
4.11 Excellent data analytical skills.

APPLICATION INSTRUCTIONS:

Only candidates meeting the above role specifications and competencies should apply. Candidates should enclose their detailed Curriculum Vitae and relevant professional and academic qualifications, and contact phone numbers/email address, three (3) active referees with their contact numbers and email addresses as one single PDF document.

Only attach relevant copies of your professional, academic qualifications and current practicing licences from relevant professional bodies. Applications should reach the undersigned not later than Friday, 20th February, 2026 at 17:00 Hours using the following email addresses, ZRASMMCareers@zra.org.zm

The Authority is an equal employer and candidates are expected to demonstrate High Levels of Integrity when participating in the recruitment process.

The Commissioner General
Zambia Revenue Authority
Revenue House
P. O. Box 35710
LUSAKA