Delivery Channels Officer

Job description

The core functions for delivery channels officer is to support, develop, integrate and manage the banking products and services alternative delivery channels

COMPETENCIES

Teamwork: Ability to work well in a team environment
Vendor Management: Ability to manage third-party vendors or service providers involved in delivering products or services through different channels.
Attention to Detail: Being meticulous in ensuring all aspects of delivery channels are functioning properly, from system updates to customer feedback.
Project Management: Skilled in planning, executing, and monitoring projects related to the improvement and maintenance of delivery channels. Proficient in managing timelines, resources, and budgets
Problem-Solving Mindset: Ability to identify issues in delivery channels quickly and develop practical solutions to improve service delivery or resolve operational challenges.
Strong Networking, technical, communication, data analysis, customer service skills
Knowledge of ISO messaging formats and Switching Technologies
Experience with Linux operating systems and Card Production Implementation.
A hard-working self-starter with initiative, able to set own priorities
Experience with API testing and troubleshooting

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee daily operations of all delivery channels, ensuring they meet service level agreements and company objectives
Manage the Delivery Channels (Switch application) and related software, users and its related hardware.
Manage the delivery channel side of Core Banking Application (POS) and its related hardware.
Ensure the good working between Core Banking – channels Switch – Devices.
Track system uptime, response times, and error logs to proactively identify potential issues before they impact users or operations.
Perform routine application maintenance, ensuring that updates, patches, and system optimizations are applied to enhance performance
Maintains, submit, tests and patches issues related to Channels Switch/POS with vendors
Helpdesk and support on different levels with internal client/staff on the Core Banking and the delivery channels
Monitors and supports alternative delivery channels performance such as BREFT switch and ensure agreed upon uptime is achieved.
Identify potential risks related to the delivery channels, including technological issues, logistical or compliance concerns, and develop strategies to mitigate these risks

QUALIFICATIONS

First degree in computer science or electronics and Information Technology or equivalent.
3-5 years of experience in banking, fintech, or digital services, especially focusing on payment systems, mobile apps, or POS/POS management
Certifications: cybersecurity, project management, ITIL Foundation or digital tools are an added advantage.

If you meet the set criteria and would need to be considered for the above mentioned position, you are encouraged to submit your credentials to ZM_HR@finca.co.zm not later than Friday 14th February, 2025

FINCA, an equal opportunity Employer!!