Debt Collection Officer

Job description

Job Title: Debt Collection Officer

Reports To: Head of Collections and Recoveries

Overall Purpose:

Century Loans Limited is looking for passionate individuals who are ready to take up an exciting challenge in a fast-paced environment as a Debt Collection Officer. The successful candidate will be responsible for the timely and effective recovery of outstanding debts owed to the company. This role requires strong communication and negotiation skills, as well as the ability to maintain professionalism while pursuing payments.

Key Responsibilities:

Contact clients using various strategies to request payment of outstanding balances.
Conduct thorough investigations to locate debtors, identify their assets, and gather relevant information to support debt recovery efforts.
Negotiate payment plans and settlements with clients and timely collection of outstanding debt, adhering to company policies and legal guidelines
Accurately document all communication and collection activities in the company’s system
Identify and escalate problematic accounts to the Collections Supervisor.
Adhere to all relevant debt collection laws and regulations

Qualifications and Experience:

Minimum of a diploma in any social science or related field.
Minimum of one-year practical and proven experience in debt collection or similar field.
Competence in Microsoft Office package.
Strong understanding of financial concepts.
Strong analytical and problem-solving skills.
Excellent communication, time management, and attention-to-detail skills.
Strong ethical and moral character.

How to Apply:

Candidates who meet the above requirements are invited to send their CVs only to the following email: recruitments@centuryloans.net