Data Center and Network Analyst

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

The job holder will be required to configure network devices as well as monitor Network links across the country.Job alert subscription

Job Description

Networks , Infrastructure and Data Centre Management 50%

Accountability:
• Ensure Barclays Group IT standards and procedures are in place and adhered to.
• Support and manage the network infrastructure
• Management of all aspects of problem definition through to resolution, supplier liaison, development of escalation procedures and monitoring adherence to them.
• Formulate succession management plans, and the associated training requirements, to sustain future development and growth of staff, and to ensure effective IT support in line with new technologies.
• To carry out system administration, performance tuning and capacity planning, in particular to continually assess the installation to ensure it is appropriate for current and planned developments making recommendations for change.
• Evaluate equipment requirements and proposals for supply, implementation and development of new or existing services and systems.
• Keep updated with the latest trends in IT and IS development.
• Provide complete support to  IT Service and Support analysts, involving expert input into resolution of complex problems, installation , operation and management of  servers and clients.
• Act as an escalation point for the business in the absence of the Manager.
• Install, test and audit hardware and software systems and configure the computers to ensure effective and secure systems.
• Develop plans to ensure effective scheduling of IT Change ensuring the completion of  IT projects within expected time and cost frames.
• Ensure that projects are executed according to projects scope and that project deliverables are met by liasing effectively with Project Managers and the business.
• Provide and maintain detailed backup and recovery procedures by ensuring that daily and monthly backups on supported servers are performed.
• Ensure SLA’s are followed and met, through the monitoring and reporting of targets, and the undertaking of corrective action where necessary.
• Ensure all current IT systems are operating effectively.
• Ensure that documentation of server configurations, local area networks and any changes to the configuration/network design is carried out.
• Ensure the highest level of system availability and performance is achieved through measurement and proactive initiatives.
• Regular monitoring of all outstanding faults and liaison with the services providers regarding the faults and provide reports on a regular  basis on network and bandwidth utilisation.

Accountability: People Management – 50%
• Oversee the activities of the change delivery team to ensure effective delivery of related support and project services to the business
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the team.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
• Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
• Motivate to and obtain approval from the regional office for any additional headcount for the team.
• Approve leave requests for team members and create a leave plan to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances that are raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the entire team

Accountability: Risk and Control
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards

Qualifications

Technical skills / Competencies
The successful candidate must have experience in, and be able to -:-
• Diploma or degree in computer science.
• At least 2 years in IT technical and operations role.
• Cisco Certified, N+
• Knowledge of banking/branch operations.
• Working experience with Microsoft software,
• Good understanding of ITIL processes and associated concepts.
• High degree of commercial awareness with sound understanding of key contractual obligations and risks to maximize benefits
• Strong customer liaison and relationship management skills
• Excellent communication and presentation experience;
• Must be able to work under pressure, take clear ownership of issues and projects and drive to ensure a successful closure for the customer, peers and IT Production;
• Financial management – budget preparation and managing to budget;
• Working within a Global or Regional role
• Familiarity with ITIL-style management procedures and mainstream project management styles a distinct advantage;
• Experience of financial services preferred;

Knowledge, Expertise and Experience
Essential
• Stakeholder Management Skills (Advanced)
• Analytical Skills (Advanced)
• Knowledge of  Principles and Practices  (Advanced)
• Knowledge of project management best practices  (Advanced)
• Knowledge of  banking and IT practices  (Solid)

Preferred
• Experience in the Banking/ ICT Industry
• Proven track record in a similar role
• International working experience
• Projects management on large to medium size projects
• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Education

Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)