Customer Support / Marketing Officer

Job description

Job Opportunity: (2) Customer Service & Sales Officers (6-Month Contract)

An institution of higher Learning is hiring Customer Service & Sales Officers for a 6-month contract. If you’re enthusiastic about education, excellent at follow-ups, and confident in using social media, this could be the opportunity for you!

Key Responsibilities:

-Follow up on prospective students from

  inquiry to full registration.

-Respond promptly to queries via

  WhatsApp, Facebook, and email

-Maintain regular communication with

  interested applicants to guide them

  through the application process.

-Post updates, events, and promotional

 content across social media platforms

-Prepare weekly and monthly reports on

 leads, applications, and registration

 status

-Coordinate with the marketing team to

 support events and outreach activities

-Maintain accurate records of

 communication and application 

 progress.

Qualifications & Requirements:

-Diploma or Degree in Marketing

 prefered or related Business field.

-Experience in customer service or sales

 (minimum 6 months to 1 year preferred)

-Strong interpersonal and verbal and

 written communication skills

-Confident user of social media

 platforms (Facebook, LinkedIn,

 Instagram, WhatsApp, Twitter – X, etc.)

-Ability to work independently and meet

 targets

-Must be 30 years old and below

-Lusaka-based only

To Apply:

Send your CV and links to your active social media profiles (to demonstrate your engagement and content experience) to: whitewoodms@gmail.com