Customer Success Manager (Intern)

Job description

Customer Success Manager Internship Jobs in Lusaka at Xponential Xponential invites enthusiastic candidates to apply for the Customer Success Manager internship jobs in Lusaka. This internship offers a valuable opportunity to develop essential skills in building and maintaining long-term customer relationships while contributing to business growth within the IT & Telecoms sector. About the Customer Success Manager Internship As a Customer Success Manager Intern, you will gain hands-on experience in driving customer satisfaction and business value by collaborating closely with clients and internal teams. The role focuses on learning how to create and execute comprehensive Customer Success Plans that align with customers’ strategic goals and industry trends. Additional responsibilities include ensuring governance by verifying that all solutions are properly scoped and approved by relevant executives. You will also help manage IT service delivery by tracking customer satisfaction through best practices, focusing on service levels, relationship management, financial aspects, and supplier coordination. Key Responsibilities for Customer Success Manager Internship Jobs in Lusaka Develop and implement Customer Success Plans in partnership with customers, internal teams, and third parties. Ensure solutions are accurately scoped and receive appropriate executive approval. Monitor and manage customer satisfaction using industry best practices. Support IT service management activities including service level management and supplier coordination. Required Qualifications O Level Certificate with Distinction in Mathematics and Science. Bachelor’s Degree in Computer Science or any Engineering discipline. How to Apply Interested applicants should submit their CV along with copies of their O Level Certificate and Bachelor’s Degree consolidated into a single PDF file. Please send your application to hr@xponential.co.zm. Location and Job Details Company Xponential Location Lusaka, Zambia Job Type Internship Category IT & Telecoms