Customer Success Executive – Wholesale

Job description

Are you a dynamic individual with a passion for driving business growth? We are seeking a highly motivated and experienced Customer Success Executive – Wholesale to provide operational service support on business tasks related to Liquid Zambia wholesale customers.

Responsibilities:
• Scoping and Pricing of connectivity solutions (IPT, MPLS, Ethernet, colocation, etc.) for Wholesale Customers (MNOs, ISPs, InfraCos, global carriers, etc.)
• Management and Aligning of the wholesale segment sales pipeline with the overall Commercial Business Unit (CBU) departmental sales pipeline.
• Verification of existence of Parent Mater Services Agreements (MSAs) and Service Level Agreements (SLAs) for closed Wholesale Orders including correct referencing.
• Custodian of all sales support documents (Service Orders/SLAs/MSAs etc) for wholesale customers
• CRM (CloudSense/Salesforce) Approval Management of Wholesale Orders.
• Credit-vetting Approval Management of Wholesale Orders
• Tracking Service Delivery (SD) of all Wholesale Orders
• Align Wholesale Business needs with Billing requirements on service suspensions and revenue collections
• Tracking of invoicing of new Wholesale Orders
• Schedule Service Review meetings with Wholesale Customers and action the subsequent meeting outcomes
• Co-ordinate Wholesale Business requirements with Liquid IP Engineering, NOC & Customer Experience initiatives/programmes

Qualifications:
• Bachelor’s degree in engineering, Electronics/Computer Science/Telecoms/Physics (minimum Merit) or a related field. A master’s degree is a plus.
• 2 years proven experience in a similar role focused on Planning, Operation, or Management of a Telecommunications Network, and customer retention.
• Must be a member of EIZ or ICTAZ
• Strong understanding of Wholesale Business operations, sales strategies, customer relationship management, and customer experience best practices.
• Demonstrated experience in supporting an Enterprise Sales Team and managing complex system.
• Excellent project management skills, including the ability to prioritize tasks, manage resources, and deliver results within defined timelines.
• Strong analytical and problem-solving skills, with the ability to gather and interpret data to drive informed decision-making for onboarding, sales generation, and customer retention within the Wholesale segment.
• Exceptional communication and interpersonal skills, with the ability to build relationships, negotiate effectively, and collaborate with diverse stakeholders.

How to Apply:
Applications are invited from suitably qualified candidates to fill the role highlighted above.
Please forward your Application and CV to recruitment.zambia@liquidtelecom.com, clearly indicating the title of the Job applied for, in the subject. Kindly follow the link and complete the form here.

Closing date for all applications is Monday, 10th February 2025.