Skip to content
My Account: job matches, alerts and application tools ♡ Support our platform
Zambia Job Alerts Jobs. CVs. Cover letters.
Job alert

Customer Service Specialist

KEDA Zambia Ceramics Company Limited Lusaka

Cover letter help Need a cover letter?
Create my cover letter
What job seekers said
My cover letter actually sounds like a professional wrote it. Very impressed.
Isaac Bwalya
My old cover letter was basically just "please give me a job." The new standard actually highlights my value. Got a role at a lodge in Lower Zambezi.
Limpo L.
That cover letter framework saved my life. I had to apply for three jobs in one night, and the structure made it so fast.
Sikota M.
My cover letter used to be so repetitive. The new format makes my career progression look so natural.
Chabota H.
I always struggled with the opening line of my cover letters. The template made it so strong and professional.
Tukiya M.
The cover letter templates are gold. I just tweaked a few things and it was good to go.
Stephen Bwalya
My cover letter was always the weakest part of my application. Not anymore!
Patrick Mulenga
The cover letter helped me explain a gap in my employment history perfectly.
Miriam Mwape
My cover letter finally highlights my strengths instead of just listing my duties.
Juliet Sinkala
Got hired at a logistics firm in Makeni. The standard cover letter definitely made me stand out from the other applicants.
Musonda K.
I always struggled with writing cover letters. This gave me the perfect structure to sell myself.
Natasha Mulenga
The cover letter template gave me so much confidence. I sounded like an expert, and the interviewers treated me like one.
Mary Musonda
My cover letter used to be a generic copy-paste. Now it actually speaks to the job description.
Esther Sinkala
I finally understand how to use keywords in my cover letter. Got a marketing gig at a great agency.
James Bwalya
My old cover letter was so boring. The new one actually told a story about my achievements.
Elizabeth Mwape
My cover letter finally looks professional. No more grammatical errors or weird formatting.
Lucy Sinkala
The cover letter matched the job description perfectly. I didn't have to spend 3 hours thinking of what to write for one application.
Sampa Kalaba
I'm just happy I don't have to write cover letters from scratch anymore. The format is so clean.
Wiza Simbeye
Thank you! The tailored cover letter got me the interview, and my experience did the rest.
Ndinawe Phiri
My cover letter used to be just one paragraph begging for a job. The new standard one makes me look like a serious professional.
Besa C.
That cover letter structure is a game changer. It forces you to highlight your achievements, not just your daily tasks.
Lungu P.
Guys, that ATS cover letter template worked magic. It sounded exactly like me, just more professional.
Mwila Musonda
The cover letter generator actually picks out the right keywords. HR told me my application was exactly what they were looking for.
Lombe Nyirenda
Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: KEDA Zambia Ceramics Company Limited

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerKEDA Zambia Ceramics Company Limited
  • LocationLusaka
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
KEDA Zambia Ceramics Company Limited
Location
Lusaka
Posted
January 22, 2026
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Lusaka

Website KEDA Zambia Ceramics Company Limited

Job description

KEDA Zambia Ceramics Company Limited is a joint venture with presence in West Africa and East Africa and is headquartered in China. Currently KEDA is the world’s biggest ceramic company and clean coal gasification system supplier. With 26 years continuous development, devoting on “limitless innovation and pursuit of better forever”, KEDA has been the leading representative in the ceramic industry in the world.

We are currently looking to hire a Customer Service Agent to join our Sales and Marketing Team.

Responsibilities

Oversee the entire order process, from order placement to fulfilment, ensuring timely and accurate processing of customer requests.
Build and maintain strong relationships with customers by addressing inquiries, resolving issues, and ensuring a seamless customer experience.
Coordinate with production teams to align order schedule with inventory availability and delivery timeline
Work closely with internal teams, including sales, logistics, and finance, to ensure smooth operations and efficient order processing.
Utilize company systems and CRM platforms to track orders, manage inventory, and maintain accurate customer records.
Effectively manage multiple tasks and deadlines, ensuring that critical orders and customer needs are prioritized.

Required Experience and Skills

Bachelor’s degree in Business Administration, Sales & Marketing, or a related field.
A diploma with relevant experience may also be considered.
Excellent interpersonal skills
Highly organised

NB: Please Ensure you send all your applications to: zambia-recruitment@twyfordtile.com

“We are an equal opportunity employer and value diversity in our workforce.

All qualified applicants will receive consideration for employment without regard to race, color, religion or origin

NOTE: Keda Ceramics Zambia does not charge any fees at any stage of the recruitment process. If you are asked to make a payment, please report the incident immediately to our Human Resource Department.

🔔

Job alerts

Choose the jobs you want to hear about.

Your browser will ask for permission once.