Customer Service-Sales

Job description

Customer service-sales
Role Overview

The Customer Service & Sales Officer will serve as the first point of contact for customers, ensuring excellent service delivery while actively promoting and selling the company’s products and services. The role combines customer support with sales responsibilities to drive customer satisfaction and revenue growth.

Key Responsibilities
Attend to customer inquiries, complaints, and requests in a professional and timely manner
Promote and sell company products and services to walk-in and remote customers
Identify customer needs and recommend suitable solutions
Handle customer onboarding, account setup, and follow-ups
Maintain accurate customer records and update CRM systems
Support lead generation and convert inquiries into sales
Resolve customer issues efficiently and escalate where necessary
Assist in executing marketing campaigns and promotional activities
Prepare daily, weekly, and monthly reports on customer interactions and sales performance
Requirements
Diploma or Degree in Marketing, Business Administration, or a related field
Proven experience in customer service and/or sales
Strong communication and interpersonal skills
Basic knowledge of digital tools, CRM systems, and social media platforms
Ability to multitask and work in a fast-paced environment
Sales-driven mindset with a passion for customer satisfaction
Key Competencies
Customer focus and relationship management
Sales and persuasion skills
Problem-solving and conflict resolution
Attention to detail and organization
Professionalism and integrity
How to Apply

Interested candidates should send their CV and cover letter to:

The Administrator

HELLA ENERGY LTD.

1697 Ibex Hill

Lusaka, Zambia

? admin@hella-energy.com

? +260978289505