Employer and vacancy source: Invictus Hill
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerInvictus Hill
- LocationLusaka, Zambia
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- Invictus Hill
- Location
- Lusaka, Zambia
- Posted
- December 12, 2025
- Job type
- Full Time
- Category
- IT & Telecoms
Website Invictus Hill
Job description
CALL FOR REGISTRATION OF CVS
We are inviting suitably qualified and motivated individuals to submit their CVs for consideration for the following positions:
1. Quality Assurance Staff
Key Requirements:
Grade 12 certificate
Fluent in English (spoken & written)
Highly observant and detail-oriented
Computer literacy
Proactive and able to work independently
Willingness to work shifts is mandatory
Key Responsibilities:
· Evaluate customer interactions across various platforms to ensure quality and compliance.
· Monitor live chats.
· Collaborate with support and technical teams to highlight trends and recommend process enhancements
· Assist in maintaining internal QA standards.
2. Risk Staff
Key Requirements:
Grade 12 certificate
Solid knowledge of sports and betting behaviour
Strong analytical and pattern recognition skills
Proficiency in computer navigation
Able to work under pressure and make real-time decisions
Willingness to work shifts is mandatory
Key Responsibilities:
· Monitor transactions, betting activity, and user behavior for potential fraud or abuse.
· Conduct real-time risk assessments and intervene when necessary.
· Analyze trends and anomalies in sports betting and gaming data.
· Report suspicious activities and work closely with the compliance and security teams.
3. Customer Support Staff
Key Requirements:
Grade 12 certificate
Good spoken and written English
Fast, accurate typing and strong multitasking abilities
Computer literate and customer-focused
Solutions-driven
Willingness to work shifts is mandatory
Key Responsibilities:
· Respond to customer inquiries through live chat in a timely and accurate manner.
· Guide users through site navigation, account management, betting rules, and game features.
· Troubleshoot issues and escalate unresolved problems to the appropriate department.
· Maintain a high level of customer satisfaction through clear communication and support.
4. Reconciliation Staff
Key Requirements:
Grade 12 certificate
Proficiency in Microsoft Excel
Strong numerical and analytical skills
Detail-oriented with a high level of accuracy
Able to work under pressure and meet deadlines
Willingness to work shifts is mandatory
Key Responsibilities:
· Reconcile daily transactions from various payment gateways and platforms.
· Investigate and resolve discrepancies in reports and balances.
· Maintain and update reconciliation reports and logs.
How to Apply:
Kindly submit you CVs with the position title clearly indicated in the subject line to: titamenji@invictushill.co.zm and trust@invictushill.co.zm