Customer Service, Reconciliation, Risk, Quality Assurance

CALL FOR REGISTRATION OF CVS

We are inviting suitably qualified and motivated individuals to submit their CVs for consideration for the following positions:

1. Quality Assurance Staff

Key Requirements:

Grade 12 certificate
Fluent in English (spoken & written)
Highly observant and detail-oriented
Computer literacy
Proactive and able to work independently
Willingness to work shifts is mandatory

Key Responsibilities:

·      Evaluate customer interactions across various platforms to ensure quality and compliance.

·      Monitor live chats.

·      Collaborate with support and technical teams to highlight trends and recommend process enhancements

·      Assist in maintaining internal QA standards.

2. Risk Staff

Key Requirements:

Grade 12 certificate
Solid knowledge of sports and betting behaviour
Strong analytical and pattern recognition skills
Proficiency in computer navigation
Able to work under pressure and make real-time decisions
Willingness to work shifts is mandatory

Key Responsibilities:

·      Monitor transactions, betting activity, and user behavior for potential fraud or abuse.

·      Conduct real-time risk assessments and intervene when necessary.

·      Analyze trends and anomalies in sports betting and gaming data.

·      Report suspicious activities and work closely with the compliance and security teams.

3. Customer Support Staff

Key Requirements:

Grade 12 certificate
Good spoken and written English
Fast, accurate typing and strong multitasking abilities
Computer literate and customer-focused
Solutions-driven
Willingness to work shifts is mandatory

Key Responsibilities:

·      Respond to customer inquiries through live chat in a timely and accurate manner.

·      Guide users through site navigation, account management, betting rules, and game features.

·      Troubleshoot issues and escalate unresolved problems to the appropriate department.

·      Maintain a high level of customer satisfaction through clear communication and support.

4. Reconciliation Staff

Key Requirements:

Grade 12 certificate
Proficiency in Microsoft Excel
Strong numerical and analytical skills
Detail-oriented with a high level of accuracy
Able to work under pressure and meet deadlines
Willingness to work shifts is mandatory

Key Responsibilities:

·      Reconcile daily transactions from various payment gateways and platforms.

·      Investigate and resolve discrepancies in reports and balances.

·      Maintain and update reconciliation reports and logs.

How to Apply:

Kindly submit you CVs with the position title clearly indicated in the subject line to: titamenji@invictushill.co.zm and trust@invictushill.co.zm