Customer Service Officer

Job description

We are looking for a Customer Service Officer to provide operational and administrative support to the School Office and various departments.

JOB DESCRIPTION

-To interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.

-Responding promptly to customer inquiries.

-Communicating with customers through various channels.

-Providing feedback on the efficiency of the customer service process.

-Ensure customer satisfaction and provide professional customer support.

-Identify and assess customers’ needs to achieve satisfaction

-Build sustainable relationships and trust with customer through open and interactive communication

-Provide accurate, valid and complete information by using the right methods/tools

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

-Take the extra mile to engage customers

-Ensure that appropriate actions are taken to resolve customers’ problems and concerns.

-Perform other related duties as assigned

JOB REQUIREMENTS

-Diploma or Bachelor’s degree, or equivalent in education/marketing/business administration

-Proven customer support experience in the Service Industry

-Customer orientation and ability to adapt/respond to different types of characters

-Excellent communication and presentation skills

-Ability to multi-task, prioritize, and manage time effectively

-Ability to stay calm when customers are stressed or upset.

-Open to females only

HOW TO APPLY

Please apply to privatetutors.zambia@gmail.com, enclosing CV and qualifications