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Customer Service Officer (Business Center) X 02
Brilliance Executive Management Lusaka
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Employer and vacancy source: Brilliance Executive Management
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- Employer Brilliance Executive Management
- LocationLusaka
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Job facts
Key details for this vacancy
- Employer
- Brilliance Executive Management
- Location
- Lusaka
- Posted
- January 19, 2026
- Job type
- Full Time
- Category
- Other
This listing has expired.
The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
Website Brilliance Executive Management
Job description
Description:
Job Purpose
The Customer Service Officer will assist customers by addressing their needs and ensuring a positive experience. Assisting customers by addressing their inquiries, resolving issues, and helping them with internet surfing, photocopying, scanning and typing.
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Communication skills
communications
Brilliance Executive Management Consultancy
Brilliance Executive Management
bemconsult
Communication
communication
Project management certification
information management
Zambia job market
Summary of Key Responsibilities:
Assisting customers with internet surfing, photocopying, scanning and typing
Investigating and resolving customer complaints
Processing customer stationary orders
Upselling and cross-selling products and services
Handling customer inquiries and complaints via phone, email, or chat.
Providing accurate product or service information.
Resolving issues and complaints in a timely manner.
Processing orders, returns, and refunds.
Maintaining detailed records of customer interactions.
Follow up with customers to ensure satisfaction.
Collaborate with internal teams to resolve complex issues.
Handle high-volume customer interactions efficiently and professionally.
Escalating customer issues to the Customer Service Manager
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Required Skills and Competencies
Good Communication skills
Interpersonal skills
Good problem-solving skills
Good time management skills
Patience
Trust worthy
Empathy
Conflict resolution skills
Primary Areas of Accountability:
Qualifications and Experience
Grade Twelve Certificate
A qualification in Computers will be a plus
Must have a minimum of 6 months to 1 year experience working with Computers, Photocopying, Scanning and Typing
Working for a business center in the same capacity will be a plus
Ability to work in a fast-paced environment and adapt to changing priorities.
Must be preferably a resident of Chilenje, Libala, Woodlands, Chilenje South or Kabwata
QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION
If you meet the hiring requirements for the position, please email your CV in Ms Word and Cover Letter clearly stating your salary expectations to: jobs@bemconsult.com & Cc bemconsult8@gmail.com
Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.