CUSTOMER SERVICE/MARKETING ASSISTANT

Job description

CUSTOMER SERVICE/MARKETING ASSISTANT

One of our member organisation, a Savings and Credit Cooperative Society (SACCO) which draws its membership from the public service invites applications from suitably qualified, experienced and results-oriented individuals for the position of Customer Service/Marketing Assistant.

JOB PURPOSE

The Customer Service/Marketing Assistant will be responsible for providing efficient and consistent service to members, responding to service requests and enquiries, and supporting the marketing of the SACCO’s products and services.

The position will also support initiatives aimed at increasing the visibility of the SACCO, recruiting new members and contributing to sustained membership growth.

KEY RESPONSIBILITIES

The successful candidate will be responsible for:

• Providing prompt and professional responses to member enquiries and service requests;
• Supporting effective customer service and member engagement;
• Implementing marketing initiatives aimed at promoting SACCO products and growing membership;
• Undertaking continuous recruitment of new members;
• Maintaining an accurate and up-to-date membership database;
• Delivering financial literacy programmes to members;
• Communicating important SACCO developments to members in a timely manner; and
• Supporting other customer service and marketing activities of the SACCO.

QUALIFICATIONS AND EXPERIENCE

Applicants must possess:

• A Full Grade 12/Form 5 Certificate;
• A Diploma in Business Administration, Marketing, Customer Service, Public Relations or a related field; and
• A minimum of two (2) years relevant work experience.

KEY COMPETENCIES AND ATTRIBUTES

The ideal candidate should possess:

• Strong customer service and interpersonal skills;
• Good written and verbal communication skills;
• Marketing and member recruitment capabilities;
• Computer literacy;
• Analytical skills;
• Ability to prepare reports;
• Initiative and a results-oriented approach;
• High levels of integrity and confidentiality; and
• Ability to multitask and work effectively under pressure.

REPORTING LINE

The position reports to the Customer Service/Marketing Officer.

HOW TO APPLY

Interested candidates who meet the above requirements should submit an application letter and detailed Curriculum Vitae (CV), together with copies of relevant academic and professional qualifications.

Applications should clearly indicate:

“APPLICATION – CUSTOMER SERVICE/MARKETING ASSISTANT”