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Customer Service / Communication Officer
Umoyo Natural Health Lusaka, Lusaka, Zambia
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Employer and vacancy source: Umoyo Natural Health
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerUmoyo Natural Health
- LocationLusaka, Lusaka, Zambia
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Job facts
Key details for this vacancy
- Employer
- Umoyo Natural Health
- Location
- Lusaka, Lusaka, Zambia
- Posted
- July 19, 2026
- Job type
- Full Time
- Category
- Other
This listing has expired.
The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
Website Umoyo Natural Health
Job description
Job Summary
The Customer Service / Communication Officer is responsible for delivering outstanding customer service while managing internal and external communications on behalf of the organization. The role focuses on building positive customer relationships, responding to inquiries, resolving complaints efficiently, maintaining the company’s professional image across communication channels, and supporting marketing and public relations initiatives.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, social media, WhatsApp, and in person for both the main company number and the online shop.
- Handle customer complaints and provide timely resolutions or escalate issues where necessary.
- Maintain accurate records of customer interactions, feedback, and complaints.
- Manage the organization’s communication channels, ensuring all messages are responded to within agreed timelines.
- Support the marketing team by coordinating communication campaigns and promotional activities.
- Monitor social media platforms and engage with customers in a professional manner.
- Collect and analyze customer feedback to identify opportunities for service improvement.
- Maintain a thorough understanding of the company’s products and services to provide accurate information.
- Coordinate with internal departments to ensure customer issues are resolved efficiently.
- Prepare periodic customer service and communication reports for management.
- Uphold the company’s values, confidentiality standards, and customer service policies.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Customer-focused with a positive and professional attitude.
- Excellent problem-solving and conflict-resolution skills.
- Strong organizational and time-management skills.
- Ability to multitask and work under pressure.
- High level of professionalism, integrity, and confidentiality.
- Good knowledge of social media platforms and digital communication.
- Attention to detail and accuracy.
- Ability to work independently and collaboratively within a team.
Reporting Line
Reports to the Marketing Manager
Employment Attributes
- Professional appearance and conduct.
- Strong commitment to excellent customer service.
- Ability to maintain confidentiality.
- Willingness to work flexible hours when required.
- Commitment to continuous learning and professional development.