Customer Service Assistant – (Fitment Center) X 03

Job description

Description:

Job Purpose

The Customer Service Assistant will be responsible for assisting our customers with their inquiries and ensuring they have a positive experience with our company. Work closely with our sales and support teams to provide the best possible service to our customers. Take charge of welcoming retail customers (either physical, online or telephone) to the branch, responding to their enquiries, orienting them to the company products and providing information that helps them in making purchasing decisions. Enquire and understand the customer’s needs and requirements.Career development courses

Discover more
Communication
Customer Satisfaction Surveys
Resume writing services
Brilliance Executive Management
Automobile mechanics courses
Retail Consulting
Vehicle maintenance tools
Communication skills workshops
Automotive industry news subscriptions
Recruitment Services

Summary of Key Responsibilities:

Handle incoming customer inquiries physically of  via phone, email, and online chatting platforms
Liaise with stores and workshop department and ensure that the correct goods and services are provided in an efficient and timely manner.
Assist customers with placing orders, tracking shipments, and processing returns
Provide accurate and timely responses to customer questions and concerns
Assist with returns including checking/verification, quality control and storage and completing all appropriate documentation/data entry
Follow cash handling procedures and use the electronic point of sale system to ensure accurate recording of sales, stock throughput and stock levels.
Maintain accurate records, in accordance with applicable criteria and guidelines
Ensuring the retail outlet, products and displays are clean and tidy at all times
Resolve customer complaints and issues in a professional and efficient manner
Recommend and select the right product to suit the customer’s requirements.
Explain the product technical features and benefits to the customer; you may also have to demonstrate the use and operation of the product.
Cross sell other products by highlighting on their benefits in relation to the products being purchased.
Offer correct value propositions to help them make correct purchasing decisions. Upon completion of the transaction, ensure that accurate documentation is done and payment is collected.
Develop a rapport with the customer to encourage future business.
Maintain accurate customer records and ensure all customer data is up to date
Work closely with our sales and support teams to provide the best possible customer experience
Identify opportunities to improve our customer service and make recommendations to management
Learn the technical details and features of the products and services that the company offers
Sales Training Programs

Required Skills and Competencies

Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Strong problem-solving skills and ability to think critically
Knowledge of Microsoft Office and customer service software
Ability to work well in a team and independently
Team Player
Persuading and influencing skills
Service Management Software
Primary Areas of Accountability:

Qualifications and Experience

Diploma in Sales and Marketing, PR or Business Administration
Degree is an added advantage.
Must have a minimum of at least 2-3 years working experience in a similar position in the automobile industry in customer service or marketing.
Experience working in a retail or customer-facing role preferred
Interest in automobile mechanics is advantageous.
Computer literacy in MS office.
Customer Support Software

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

If you meet the hiring requirements for the position, please email your CV in Ms Word and Cover Letter clearly stating your salary expectations to: jobs@bemconsult.com & Cc bemconsult8@gmail.com  

Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.

DO NOT SEND CERTIFICATES AT THIS STAGE

Retail Display Solutions