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Customer Experience Intern

Yalelo Zambia Lusaka

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Yalelo Zambia

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerYalelo Zambia
  • LocationLusaka
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Yalelo Zambia
Location
Lusaka
Posted
July 14, 2026
Job type
Internship
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Internship
  • Lusaka

Website Yalelo Zambia

Job description

Location
Lusaka, Zambia – 10101
Job role

The Customer Experience Intern will provide administrative and operational support to customer experience initiatives aimed at increasing customer acquisition, engagement, repeat purchases and sales. The role will support the bulk customer programme, customer enquiries and comments, customer service calls, social media pages and WhatsApp groups, and internal customer activations.

Key Responsibilities & Critical Success Measures

  • Support bulk card printing, customer onboarding, record management, dispatch and follow-ups, ensuring cards and customer records are processed accurately and on time.
  •  Support responses to customer comments, messages, surveys and enquiries across digital platforms, including social media pages and WhatsApp groups, ensuring timely responses and escalation.
  • Assist with customer service calls, accurately recording enquiries, complaints and feedback and escalating complex matters promptly.
  • Support customer experience activations through preparation, administration, customer engagement and feedback collection.
  • Maintain customer databases, trackers and basic activity reports, ensuring information is accurate, organised and submitted within agreed timelines.

Functional Competencies

  • Customer service and customer relationship support.
  • Administrative coordination and accurate record management.
  • Customer comment, message and enquiry management.
  •  Basic data entry, tracking and reporting.
  • Professional telephone, written and face-to-face communication
Must have skills
• Basic understanding of customer service, sales support and professional communication. • Comfortable using Facebook, WhatsApp and other customer communication platforms • Working knowledge of Microsoft Word, Excel, Outlook and basic reporting tools • Strong verbal and written English Ability to communicate in additional Zambian local languages is a requirement.
Good to have skills
• Customer-focused, friendly and professional. • Organised, reliable and attentive to detail • Proactive, adaptable and willing to learn. • Patient and calm when handling customer enquiries or complaints. • Able to work independently, within a team and on repetitive or high-volume tasks.
Qualifications

Full Grade 12 Certificate

Diploma or bachelor’s degree in Marketing, Business Administration, Communications, Customer Service or a related field, completed or in progress

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