Skip to content
My Account: job matches, alerts and application tools ♡ Support our platform
Zambia Job Alerts Jobs. CVs. Cover letters.
Job alert

Customer Experience & Confirmation Officer

Precision Recruitment Lusaka

Cover letter help Need a cover letter?
Create my cover letter
What job seekers said
My old cover letter was basically just "please give me a job." The new standard actually highlights my value. Got a role at a lodge in Lower Zambezi.
Limpo L.
That cover letter framework saved my life. I had to apply for three jobs in one night, and the structure made it so fast.
Sikota M.
My cover letter used to be so repetitive. The new format makes my career progression look so natural.
Chabota H.
I always struggled with the opening line of my cover letters. The template made it so strong and professional.
Tukiya M.
The cover letter templates are gold. I just tweaked a few things and it was good to go.
Stephen Bwalya
My cover letter was always the weakest part of my application. Not anymore!
Patrick Mulenga
The cover letter helped me explain a gap in my employment history perfectly.
Miriam Mwape
My cover letter finally highlights my strengths instead of just listing my duties.
Juliet Sinkala
My cover letter actually sounds like a professional wrote it. Very impressed.
Isaac Bwalya
Got hired at a logistics firm in Makeni. The standard cover letter definitely made me stand out from the other applicants.
Musonda K.
I always struggled with writing cover letters. This gave me the perfect structure to sell myself.
Natasha Mulenga
The cover letter template gave me so much confidence. I sounded like an expert, and the interviewers treated me like one.
Mary Musonda
My cover letter used to be a generic copy-paste. Now it actually speaks to the job description.
Esther Sinkala
I finally understand how to use keywords in my cover letter. Got a marketing gig at a great agency.
James Bwalya
My old cover letter was so boring. The new one actually told a story about my achievements.
Elizabeth Mwape
My cover letter finally looks professional. No more grammatical errors or weird formatting.
Lucy Sinkala
I'm just happy I don't have to write cover letters from scratch anymore. The format is so clean.
Wiza Simbeye
Thank you! The tailored cover letter got me the interview, and my experience did the rest.
Ndinawe Phiri
My cover letter used to be just one paragraph begging for a job. The new standard one makes me look like a serious professional.
Besa C.
That cover letter structure is a game changer. It forces you to highlight your achievements, not just your daily tasks.
Lungu P.
Guys, that ATS cover letter template worked magic. It sounded exactly like me, just more professional.
Mwila Musonda
The cover letter generator actually picks out the right keywords. HR told me my application was exactly what they were looking for.
Lombe Nyirenda
The cover letter matched the job description perfectly. I didn't have to spend 3 hours thinking of what to write for one application.
Sampa Kalaba
Employer reference

Employer and vacancy source: Precision Recruitment

Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.

  • EmployerPrecision Recruitment
  • LocationLusaka
  • Employer websitezambiajobalerts.com
  • Application methodExternal application link
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Precision Recruitment
Location
Lusaka
Posted
October 28, 2026
Job type
Full Time
Category
Other
Application method
External application link
  • Full Time
  • Lusaka

Website Precision Recruitment

Job description

Job Description:

Location: Zambia (Lusaka and/or serviceable locations, depending on operational requirements)

Department: Customer Experience / Operations

Job Purpose

– To convert incoming leads into accurate, deliverable orders by verifying customer and order details, maintaining complete records, and following each order through to its verified final outcome. The role combines customer service, telephone sales discipline and accurate recordkeeping.

Key Responsibilities

– Contact newly assigned leads within the agreed response time and follow up consistently.

– Verify the customer’s name, reachable telephone number, exact product, quantity, selling price and Cash on Delivery (COD) amount.

– Capture a complete delivery location, including landmarks, preferred delivery time and an alternative contact where available.

– Confirm that the customer is available, understands the order and is ready to pay; answering a call alone does not constitute a confirmed order.

– Identify duplicate orders, including cases where a customer has ordered similar products from different sellers.

– Maintain one MFT order reference, an accurate current status and complete notes for every order.

– Coordinate dispatch readiness with Operations and support conversion to Pick-Up, Drop-Off (PUDO) points where appropriate.

– Follow up on unreachable customers, rescheduled deliveries and failed-delivery cases within defined timelines.

– Escalate misleading advertising, incorrect prices, product complaints and recurring delivery issues.

– Protect customer information and merchant confidentiality and submit accurate daily reports.

Minimum Requirements

– 12–24 months’ experience in telesales, a call centre, customer service, e-commerce or order confirmation.

– Strong spoken and written English.

– Strong working ability in Nyanja and/or Bemba; additional Zambian languages are an advantage.

– Confident use of Google Sheets, WhatsApp Business and web-based order systems.

Career tools

Apply stronger for this role

Tailor your CV and cover letter to this vacancy so your relevant experience is easier for the employer to see.

Tailor my CV Tailor my cover letter

Apply for this job

To apply for this job please visit pri.careers-page.com.

🔔

Job alerts

Choose the jobs you want to hear about.

Your browser will ask for permission once.