Customer care

We are seeking a professional, reliable, and customer-focused Customer Care Representatives to attend to clients and ensure a high standard of service delivery. The successful candidate will be responsible for handling customer inquiries, resolving issues promptly, and maintaining positive relationships with clients.

Key Responsibilities:

• Attend to customers via phone calls, WhatsApp, email, or in person in a professional manner

• Respond to customer inquiries, complaints, and requests accurately and on time

• Provide clear information about company products and services

• Record customer interactions and maintain proper records

• Follow up with clients to ensure issues are resolved satisfactorily

• Escalate complex issues to management when necessary

• Maintain a positive company image through excellent customer service

• Work closely with other team members to improve customer experience

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Qualifications & Requirements

• Grade 12 Certificate (minimum requirement)

• Certificate or training in Customer Service, Business Administration, or a related field is an added advantage

• Previous experience in customer care, front desk, or client-facing roles is preferred

• Excellent communication skills (spoken and written English)

• Good interpersonal and problem-solving skills

• Ability to remain calm and professional when handling difficult clients

• Computer skills( Email, Excel, word, powerpoint)

• Honest, reliable, and well-organized

• Ability to work independently with minimal supervision