Customer Care Agent

Job description

Customer Support

Answer inbound calls, emails, or chats from customers.

Provide accurate information about products, services, and company policies.

Handle customer complaints, resolve issues, and escalate when necessary.

2. Sales & Upselling

Make outbound calls to promote products and services.

Convert inquiries into sales opportunities.

Cross-sell or upsell additional services where applicable.

3. Technical Support

Assist customers in troubleshooting technical problems.

Walk clients through step-by-step solutions.

Report recurring issues to the technical or product teams.

4. Data Entry & Record Keeping

Log all interactions in the company’s CRM system.

Maintain accurate records of customer queries and solutions provided.

Update customer accounts and profiles.

5. Follow-Ups & Relationship Management

Conduct follow-up calls to ensure customer satisfaction.

Maintain positive relationships to encourage customer loyalty.

Track and resolve pending customer issues.

6. Performance & Compliance

Meet or exceed daily/weekly/monthly call and performance targets.

Adhere to call center scripts, company policies, and quality standards.

Ensure compliance with data protection and confidentiality guidelines.

7. Team Collaboration

Work closely with supervisors and other departments to improve processes.

Share customer feedback to help improve services and products.

Participate in training sessions and team meetings.

Qualifications

-Full grade 12 school certificate

-Degree/Diploma in sales and marketing

– Atleast 1 year experience in the same role