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Customer Care Agent

iSON Zambia Limited Lusaka, Zambia

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Employer reference

Employer and vacancy source: iSON Zambia Limited

Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.

  • EmployeriSON Zambia Limited
  • LocationLusaka, Zambia
  • Employer websitezambiajobalerts.com
  • Application methodEmail application
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
iSON Zambia Limited
Location
Lusaka, Zambia
Posted
August 9, 2026
Job type
Part Time
Category
Other
Application method
Email application

Website iSON Zambia Limited

Job description

Duties & Responsibilities

  • Handle customer calls courteously and professionally.
  • Provide accurate information about products and services.
  • Gather, verify, and communicate customer information effectively.
  • Show empathy and provide personalized customer service when needed.
  • Meet the company’s call quality standards.
  • Identify and report opportunities to improve customer experience and productivity.
  • Maintain good attendance and punctuality.
  • Consistently achieve daily performance targets.

Qualifications

  • Grade 12 Certificate with at least five (5) credits, including English and Mathematics
  • A tertiary qualification is an added advantage.

Age Requirement

  • 24 – 33 years

Language Requirements

Applicants must speak at least one of the following local languages fluently:

  • Tonga
  • Lozi
  • Lunda
  • Kaonde
  • Luvale

Location Requirements

Applicants must live within a 7 km radius of the office. Those living in areas such as the following are not eligible:

  • Meanwood
  • Obama
  • Chainda (beyond the Clinic)
  • Salama
  • Mtendere East
  • ZAF Lusaka
  • Makeni
  • Lilayi
  • Kanyama
  • Garden House
  • Chingwele
  • Zingalume
  • Chunga
  • Chalala Apex
  • And other areas beyond the required radius.

Additional Requirements

  • Must be willing to work in shifts.
  • Must complete a mandatory fingerprint verification process.

How to Apply:

Interested candidates should send their CV and copies of academic qualifications to:

recruitment.zm@isonxperiences.com

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To apply for this job email your details to recruitment.zm@isonxperiences.com

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