Employer and vacancy source: iSON Xperiences
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployeriSON Xperiences
- LocationLusaka, Zambia
- Employer websiteisonxperiences.com
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- iSON Xperiences
- Location
- Lusaka, Zambia
- Posted
- August 20, 2025
- Job type
- Part Time
- Category
- Other
Website iSON Xperiences
Job description
The Customer Care Agent is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.
The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.
Qualifications
Must have completed 12 years of schooling and acquired a minimum of at least 5 credits (English Inclusive)
Degree or Diploma will be an added advantage
Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
Good typing speed and computer skills, particularly with regard to Microsoft office applications
Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
Ability to work in a team environment.