Customer Care Agent

Job description

Duties & Responsibilities

• Handle customer calls courteously and professionally.
• Provide accurate information about products and services.
• Gather, verify, and communicate customer information effectively.
• Show empathy and provide personalized customer service when needed.
• Meet the company’s call quality standards.
• Identify and report opportunities to improve customer experience and productivity.
• Maintain good attendance and punctuality.
• Consistently achieve daily performance targets.

Qualifications

• Grade 12 Certificate with at least five (5) credits, including English and Mathematics
• A tertiary qualification is an added advantage.

Age Requirement

• 24 – 33 years

Language Requirements

Applicants must speak at least one of the following local languages fluently:

• Tonga
• Lozi
• Lunda
• Kaonde
• Luvale

Location Requirements

Applicants must live within a 7 km radius of the office. Those living in areas such as the following are not eligible:

• Meanwood
• Obama
• Chainda (beyond the Clinic)
• Salama
• Mtendere East
• ZAF Lusaka
• Makeni
• Lilayi
• Kanyama
• Garden House
• Chingwele
• Zingalume
• Chunga
• Chalala Apex
• And other areas beyond the required radius.

Additional Requirements

• Must be willing to work in shifts.
• Must complete a mandatory fingerprint verification process.

How to Apply:

Interested candidates should send their CV and copies of academic qualifications to:

recruitment.zm@isonxperiences.com