CRM Coordinator

Exciting Opportunity for CRM Coordinator Jobs in Lusaka

NTEMBA24 invites applications for the role of CRM Coordinator based in Lusaka, Zambia. We are seeking a customer-focused and highly organized professional to join our Retail and Marketing Team on a full-time basis. This role is ideal for candidates passionate about enhancing customer relationships, expanding loyalty programs, and driving customer engagement and retention.

About the CRM Coordinator Role

As a CRM Coordinator at NTEMBA24, you will play a key role in managing and nurturing our customer base. Your efforts will directly contribute to improving customer satisfaction and loyalty through effective communication and data management.

Key Responsibilities for CRM Coordinator Jobs in Lusaka

• Enroll customers into the NTEMBA24 loyalty program to foster long-term engagement
• Maintain accurate and up-to-date customer data and profiles
• Collect, monitor, and manage customer feedback and complaints efficiently
• Provide support for personalized customer service and VIP client engagement
• Analyze customer trends and prepare insightful reports for management review
• Coordinate follow-up activities aimed at customer retention
• Collaborate closely with store teams to enhance the overall customer experience

Candidate Requirements

• Excellent communication and customer service skills
• Strong organizational abilities with a focus on accurate reporting
• Basic proficiency in computer use and data management
• Experience in retail, customer service, or CRM environments is advantageous

How to Apply for CRM Coordinator Jobs in Lusaka

Interested candidates are encouraged to submit their application along with a detailed CV via email to
hr@ntemba24.org. Alternatively, physical applications can be dropped off at any NTEMBA24 store location.

Application Deadline: 15 May 2026

Please note that only shortlisted candidates will be contacted for further steps in the recruitment process.