Employer and vacancy source: Airtel
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerAirtel
- LocationLusaka
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- Airtel
- Location
- Lusaka
- Posted
- October 9, 2025
- Job type
- Full Time
- Category
- IT & Telecoms
Website Airtel
Job description
DEPARTMENT : Customer Experience
VACANCY : Credit Controller
LEVEL :Senior Coordinator
LOCATION : Lusaka, Head Office
JOB PURPOSE
To ensure timely debt collections, manage debt exposure to acceptable levels, excellent customer service experience and delivery of Dunning Policy Compliance.
CORE RESPONSIBILITIES ARE:
• Daily collections performance, and ensure collection targets are met every month
• Contacting business customers when payment is due/overdue and/or for settlement of their account
• Sending of dunning letters i.e payment reminders, demand notices or litigation letters
• Complete and timely adherence to the Dunning Policy
• Timely reconciliation of Corporate accounts
• Decrease customer complaints by ensuring all customer requests are handled in a timely manner
• Re-negotiating payment plans
• Monthly reconciliation of accounts and dispute resolution
REQUIREMENTS
Educational Qualifications & Functional / Technical Skills:
• Diploma in Business / Information Technology related field and/or other related field
• Customer Relationship Management skills
• Good Presentation and Interpersonal skills
Relevant Experience:
• A minimum of 2-3 years’ work experience in Customer Relationship Management role
• Debt Risk Management
• Ability to handle and prioritize multiple tasks simultaneously and operate in a performance driven organization
COMPETENCIES REQUIRED FOR THE POST
• CBusiness awareness, analytical skills and problem-solving skills
• Excellent and effective communications skills
• Empowering full work responsibility to achieve business target
• Personal Organisation
CLOSING DATE:
Suitable candidates requested to apply by sending through their CV’s to jobs@zm.airtel.com. The closing date for receiving applications is Friday, 10th October, 2025
Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, and ethnic grouping.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.