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Credit Controller

Airtel Lusaka

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Airtel

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerAirtel
  • LocationLusaka
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Airtel
Location
Lusaka
Posted
October 9, 2025
Job type
Full Time
Category
IT & Telecoms
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Lusaka

Website Airtel

Job description

DEPARTMENT : Customer Experience

VACANCY : Credit Controller

LEVEL :Senior Coordinator

LOCATION : Lusaka, Head Office

JOB PURPOSE

To ensure timely debt collections, manage debt exposure to acceptable levels, excellent customer service experience and delivery of Dunning Policy Compliance.

CORE RESPONSIBILITIES ARE:

• Daily collections performance, and ensure collection targets are met every month
• Contacting business customers when payment is due/overdue and/or for settlement of their account
• Sending of dunning letters i.e payment reminders, demand notices or litigation letters
• Complete and timely adherence to the Dunning Policy
• Timely reconciliation of Corporate accounts
• Decrease customer complaints by ensuring all customer requests are handled in a timely manner
• Re-negotiating payment plans
• Monthly reconciliation of accounts and dispute resolution

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• Diploma in Business / Information Technology related field and/or other related field
• Customer Relationship Management skills
• Good Presentation and Interpersonal skills

Relevant Experience:

• A minimum of 2-3 years’ work experience in Customer Relationship Management role
• Debt Risk Management
• Ability to handle and prioritize multiple tasks simultaneously and operate in a performance driven organization

COMPETENCIES REQUIRED FOR THE POST

• CBusiness awareness, analytical skills and problem-solving skills
• Excellent and effective communications skills
• Empowering full work responsibility to achieve business target
• Personal Organisation

CLOSING DATE:

Suitable candidates requested to apply by sending through their CV’s to jobs@zm.airtel.com. The closing date for receiving applications is Friday, 10th October, 2025

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, and ethnic grouping.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

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