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Courier Operations Supervisor
Crystaline Technologies LTD Lusaka, Zambia
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Employer and vacancy source: Crystaline Technologies LTD
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerCrystaline Technologies LTD
- LocationLusaka, Zambia
- Employer websitewww.crystalineafrica.com
- Listing sourceZambia Job Alerts
Job facts
Key details for this vacancy
- Employer
- Crystaline Technologies LTD
- Location
- Lusaka, Zambia
- Posted
- August 29, 2025
- Job type
- Full Time
- Category
- Other
This listing has expired.
The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
Website Crystaline Technologies LTD
Job description
Operations Supervisor
Location: Lusaka, Zambia
Position Overview
We are seeking a hands-on and proactive Operations Supervisor to oversee day-to-day activities of our express delivery and inter-city logistics operations division. This role is central to ensuring efficient route planning, dispatch, warehouse management, and coordination with agents across different towns. The ideal candidate is a self-starter with strong organizational skills who thrives in a fast-paced startup environment.
Key Responsibilities
Planning & Dispatch
Develop and implement efficient delivery schedules and routes for both citywide and intercity deliveries.
Assign and monitor jobs for drivers/riders, ensuring timely pickups and deliveries.
Track fleet movements in real-time and resolve routing or operational challenges quickly.
Warehouse & Hub Management
Oversee parcel receiving, sorting, scanning, storage, and dispatch from the warehouse/hub.
Ensure goods are properly documented and moved with traceability and accountability.
Supervise loaders/handlers to maintain order, cleanliness, and efficiency in the hub.
Agent Network Coordination
Manage relationships with third-party agents in smaller towns who receive and dispatch parcels on our behalf.
Provide agents with expected shipment details and reconcile received goods.
Monitor agent performance and resolve service gaps or discrepancies.
Monitoring & Reporting
Maintain daily operational records (deliveries, returns, warehouse stock).
Report on delivery performance, turnaround time, and service quality.
Provide recommendations for process improvement and cost optimization.
Qualifications & Skills
Minimum Diploma in Logistics, Supply Chain, Business, or related field.
At least 2 years of experience in logistics, courier, or warehousing operations.
Strong knowledge of dispatch planning, inventory handling, and basic fleet management.
Computer literate with good Excel/reporting skills; experience with tracking systems is an advantage.
Excellent leadership, communication, and problem-solving skills.
Must be highly organized, reliable, and able to work with minimal supervision.
Willingness to work flexible hours as required in logistics operations.
What We Offer
Opportunity to shape operations in a fast-growing logistics startup.
Exposure to both citywide and intercity logistics operations.
Competitive remuneration package.
To Apply: If you are sure you qualify, send a CV and cover letter/motivation to lsozmjobs@gmail.com indicating the job position in the subject line.