Country Bakery Manager

Job description

Overview

We are Recruiting!

Our client, a High-Volume Grocery Store, is looking for a Country Bakery Manager to join their team in Lusaka.

If you are interested or would like to know more, please click the link below.

Position Overview

We are seeking a dynamic and experienced Country Bakery Manager to lead and oversee the operations of 42 bakery outlets across Zambia. This strategic role is responsible for driving performance, ensuring consistent product quality, optimizing processes, and leading a large team of regional and store-level bakery staff. The ideal candidate will bring a blend of operational excellence, people leadership, and a passion for baked goods within a high-volume retail environment.

Key Responsibilities
Operational Leadership
Oversee daily operations of 42 bakery units across the country, ensuring consistency in quality, hygiene, and customer service.
Develop and implement standardized operating procedures and production schedules.
Monitor and analyze bakery performance metrics, including sales, waste, and productivity.
Team Management & Development
Lead, mentor, and support regional bakery supervisors and store-level bakery teams.
Conduct regular training programs to upskill staff on baking techniques, food safety, and customer service.
Drive a culture of accountability, teamwork, and continuous improvement.
Financial & Strategic Oversight
Manage bakery budgets, cost controls, and profitability targets.
Collaborate with procurement and supply chain teams to ensure timely delivery of ingredients and supplies.
Identify growth opportunities, new product lines, and seasonal offerings to boost revenue.
Compliance & Safety
Enforce compliance with health and safety regulations, HACCP standards, and internal policies.
Address operational risks and implement corrective actions where necessary.
Stakeholder Engagement
Liaise with store managers, regional operations teams, and executive leadership to align bakery goals with broader retail strategy.
Represent the bakery division in cross-functional meetings and strategic planning sessions.
Product Quality & Innovation
Ensure all bakeries adhere to brand standards for taste, presentation, and freshness.
Work with R&D and marketing teams to develop and launch new baked products.
Conduct regular site visits and audits to maintain quality assurance.
Qualifications & Experience
Minimum of 8 years’ experience in bakery operations, with at least 3 years in a senior or multi-site management role.
Proven track record in managing large teams and driving operational excellence.
Strong understanding of commercial baking, food safety standards, and retail dynamics.
Diploma or degree in Food Technology, Culinary Arts, Business Management, or related field.
Experience working in a grocery chain or FMCG environment is highly desirable.
Skills & Attributes
Exceptional leadership and communication skills.
Strong analytical and problem-solving abilities.
Ability to travel extensively across Zambia.
Passion for baked goods and customer satisfaction.
High level of integrity and professionalism.