Control room Manager

Job description

JOB OPPORTUNITY-Control Room Manager

About Us

Arm Secure Limited is a leading security services provider offering integrated protection solutions including armed response, Man Guarding, CCTV monitoring and installation, alarm systems, and mobile patrol services. We are committed to delivering reliable, responsive, and professional security services to our clients nationwide.

Position Overview

We are seeking an experienced and highly competent Control Room Manager to oversee 24/7 security operations within our central control room. The successful candidate will be responsible for managing real-time monitoring systems, coordinating incident response, and supervising control room staff to ensure operational excellence.

1. Key Responsibilities-Control Room Operations

• Oversee all real-time monitoring of CCTV, alarm systems, GPS tracking, and radio communications.
• Ensure continuous 24/7 operational readiness of the control room.
• Supervise control room operators and shift supervisors.

Incident Management & Response

• Receive, assess, and prioritize security incidents and emergency calls.
• Coordinate rapid deployment of armed response teams and field officers.
• Ensure accurate incident logging, escalation, and follow-up until closure.

Communication & Coordination

• Maintain effective communication between control room, patrol units, supervisors, and clients.
• Ensure proper handover between shifts with complete operational briefing.
• Liaise with police and emergency services when required.

Reporting & Documentation

• Compile daily, weekly, and monthly operational reports.
• Ensure accurate recording of all alarms, incidents, and response actions.
• Maintain compliance records and audit trails for all control room activities.

Systems & Technology Oversight

• Ensure optimal functioning of control room systems (CCTV, tracking systems, radio networks, alarm platforms).
• Report system faults and coordinate maintenance with technical teams.
• Support implementation of new security technologies.

People Management

• Supervise, train, and evaluate control room staff.
• Manage shift schedules, attendance, and discipline.
• Conduct performance reviews and recommend training needs.

Compliance & Risk Management

• Ensure adherence to company SOPs and client security requirements.
• Identify operational risks and recommend preventive measures.
• Enforce confidentiality and data protection standards.

2. Minimum Qualifications & Experience

• Grade 12 certificate (minimum requirement)
• Diploma or Degree in Security Management, Criminology, or related field (advantage)
• 3–5 years’ experience in a control room or security operations environment
• At least 2 years in a supervisory/managerial role
• Knowledge of CCTV systems, alarm monitoring, and radio communication systems
• Computer literate (MS Office and security software systems)

3. Key Competencies

• Strong leadership and people management skills
• Excellent communication and coordination abilities
• Ability to work under pressure and handle emergencies
• High level of integrity and attention to detail
• Decision-making and problem-solving skills
• Customer service orientation