Content Creator & Customer Care Coordinator

Kwelan is a fast-growing, youth-driven mobility platform transforming the way people rent cars in Zambia. As Zambia’s leading peer-to-peer car sharing marketplace, Kwelan connects vehicle owners with renters through a simple and innovative digital platform.

We are looking for a tech-savvy, highly organized, and creative Marketing & Customer Care Coordinator to join our in-house team. This role is ideal for a young professional who is eager to grow within a dynamic startup environment and contribute to building a strong brand presence while delivering excellent customer experience.

Key Responsibilities

• Manage day-to-day customer support and digital communication with clients across email, social media, and messaging platforms
• Ensure timely, professional, and solution-focused responses to customer inquiries and service requests
• Plan, design, and schedule engaging social media content across platforms such as Facebook, Instagram, and TikTok
• Create marketing graphics, digital artwork, and promotional materials using Canva, CapCut, or similar design tools
• Support marketing campaigns aimed at increasing brand awareness, customer acquisition, and online engagement
• Assist in maintaining the company’s digital presence and brand consistency across platforms
• Work closely with management to implement marketing strategies and promotional initiatives

Requirements

• Bachelor’s Degree in Marketing, Communications, Business Administration, or a related field
• Demonstrated experience in content creation, social media management, or digital marketing
• A portfolio or examples of previous creative work (graphics, posts, videos, etc.)
• Strong digital literacy and familiarity with social media tools and online platforms
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple tasks
• A proactive attitude, willingness to learn, and ability to work in a fast-paced environment

What We Offer

• Competitive salary package
• Opportunity to grow within a rapidly expanding technology company
• Hands-on experience in marketing, digital media, and customer engagement
• A dynamic, youth-driven work environment
• Training, mentorship, and professional development opportunities

Kwelan is committed to building a diverse and inclusive team. Women are strongly encouraged to apply.