Communications Coordinator

Job description

Position Overview

Jacaranda Hub (JHub) is an Entrepreneurship Service Provider (ESP), social enterprise, and ecosystem builder committed to supporting youth and women entrepreneurs across Zambia. Through partnerships, innovation programmes, and shared services, JHub strengthens MSMEs and drives inclusive socio-economic development.

The communications Coordinator will support the planning, coordination, and execution of internal and external communications across Jacaranda Hub’s programmes and partnerships. The role will ensure consistent messaging, strong public visibility, and effective stakeholder engagement in line with JHub’s Engage, Innovate, Inspire approach.

The position contributes to brand positioning, media engagement, content development, and project communications, while supporting reputation management and donor visibility across multiple initiatives.

Key Responsibilities

1. Communications Planning & Coordination

Support the development and implementation of internal and external communications plans aligned with organisational and project objectives.

Coordinate communications activities across projects to ensure consistency in messaging, branding, and tone.Support documentation of communications outputs for reporting, learning, and donor compliance.

2. Content Development & Knowledge Products

Develop and edit communication materials, including brochures, briefs, press notes, newsletters, reports, and event collateral.

Support the production of visual and digital content (photography, short videos, graphics) in line with brand and safeguarding guidelines.

Ensure timely and accurate dissemination of project information to internal and external audiences.

Other Requirements

This role may require occasional travel within Zambia for project coverage, documentation, and stakeholder engagement. Evening or weekend work may occasionally be required around events.

3. Media & Public Relations

Support engagement with local and national media houses to enhance organisational and project visibility.

Assist in coordinating media appearances, radio programmes, and press engagements.

Monitor media coverage and support preparation of key messages and responses when required.

4. Digital & Social Media Communications

Support management of Jacaranda Hub’s digital platforms, including social media channels and website content.

Develop and schedule engaging digital content aligned with organisational priorities and campaigns.

Track and report on basic digital engagement metrics.

5. Stakeholder & Community Communications

Support communication with project partners, beneficiaries, and community stakeholders to ensure clarity, transparency, and alignment.

Assist in coordinating outreach and engagement activities that strengthen project visibility and community participation.

6. Reputation & Risk Support

Support identification and mitigation of communications-related risks.

Assist in drafting clear, accurate, and sensitive messaging during high-risk or sensitive situations.

7. Coordination with External Service Providers

Liaise with designers, photographers, videographers, and media practitioners engaged by Jacaranda Hub.

Support quality control of outsourced communication products.

Required Qualifications & Experience

Bachelor’s degree in Public Relations, Communications, Journalism, Media Studies, or a related field from a recognised university

Minimum of three (3) years’ relevant experience in communications, media, or projectsupport roles.

Experience supporting communications on development, donor-funded, or social impact programmes is an added advantage.

Strong writing and editing skills in English.

Ability to manage multiple tasks and meet deadlines.

Strong interpersonal and coordination skills.

Proficiency in Tonga, Kaonde, Nyanja, Chewa, or Bemba is an advantage.

Core Competencies

Professional written and verbal communication

Working knowledge of Canva, Adobe Suite, CapCut, or similar tools

Content development and editing

Media and digital communications support

Stakeholder engagement and coordination

Planning and organisational skills

Attention to detail and brand consistency

How to Apply

Interested candidates should submit a CV and cover letter in PDF format to work@jacarandahub.com . With the subject line: Application for Communications Coordinator – Jacaranda Hub. Please note that only shortlisted candidates will be contacted. Applications must be submitted no later than Friday, 23 January 2025. Late applications will not be accepted.