Commissioner, Business Facilitation

Job description

ZAMBIA REVENUE AUTHORITY
JOB OPPORTUNITIES

JOB-ADVERT-2026

The Zambia Revenue Authority (ZRA) in line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand, and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacancy:

COMMISSIONER, BUSINESS FACILITATION, SALARY GRADE ZRA01 (1 POSITION)
1.0 PURPOSE
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business processes
Strategic planning
business process
Risk Management
risk management
education
strategic planning
Business process
Education
Recruitment services

Reporting to the Commissioner General, the position will be responsible for providing strategic direction to the development and facilitation of the tax and customs business process from end to end by driving the key enablers for revenue mobilisation. The position will ensure coordination and provision of leadership in transitioning the Authority to become a beacon of excellence in deploying business process to support ZRA operations.

2.0 KEY RESPONSIBILITIES
2.1 Strategic Management and Planning:

(a) Plans, coordinates, controls and manages the Business Facilitation function and to ensure that the Division’s strategic and action plans are achieved;
(b) Provides objective, clear, concise, factual, value adding and timely advice on business processes to the Commissioner General and other divisional heads, considering the impact such as advice on revenue measures and the ZRA’s or Government’s strategic goals;
(c) Contribute to the formulation and review of the ZRA corporate strategic planning and policy-making process; and
(d) Advise the Commissioner General on the developments into Divisional procedures and to ensure staff adhere to them.

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Education
business processes
business process
Risk Management
Business process
risk management
Strategic planning
strategic planning
education
HR software recommendations
2.2 Compliance and Enforcement:

(a) Line management of cross cutting departments that support Tax and Customs Divisions namely:
    (i) ICT
    (ii) Enforcement
    (iii) Taxpayer Service and Education
    (iv) Data Analytics & Risk Management
(b) The design and development of new or improved business processes that use data scientifically and look at risk holistically across the Authority;
(c) Leverage on internal and external data sources to implement an effective Compliance Risk Management (CRM) for the whole Authority;
(d) Improve engagement with taxpayers both as regards the service offerings and on taxpayer education;
(e) Provide key enforcement services to the ZRA through Debt recovery and the mobile compliance unit;
(f) Maintain close liaison with the Commissioners for Domestic Taxes Division and Customs Services Division on debt recovery iinterventions;
(g) Refer cases of fraud or negligence to the Investigations Department; and
(h) Provide ICT and related services to support effective mobilization of revenue and auxiliary functions.

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Education
business processes
Strategic planning
education
Risk Management
strategic planning
risk management
Business process
business process
Recruitment services
2.3 Policy Formulation:

Assist the Commissioner General to prepare tax policy proposals in line with fiscal strategies of the Government of Zambia.

2.4 Resource Management:

(i) Manages and effectively supports the performance and personal development plans of staff under Business Facilitation to achieve the Division’s objectives as well as individual staff aspirations;
(ii) Identify and mitigate personnel related risks and especially integrity risks, demonstrating a zero-tolerance approach to malpractices;
(iii) Ensure that ZRA corporate values are understood and demonstrated by all staff; and
(iv) Ensure that operational and project budgets are accurately established and successfully utilised within the amounts allocated.

3.0 REQUIREMENTS

3.1 Grade 12 School Certificate or General Certificate of Education (GCE) equivalent;
3.2 First Degree in Economics, Business, law accounting, Business Administration, Public Administration, Accountancy, Taxation, Customs, Commerce or Trade, or Fully qualified Chartered Accountant or relevant field;
3.3 Master’s Degree in Economics, Financial Management, Taxation and /or Business Administration or similar relevant subject;
3.4 Minimum of ten (10) years post first Degree qualification experience; out of which at least six (6) years should be Senior Management Level or equivalent for external applicants; and
3.5 Practical experience in providing taxpayer education and services; data analytics and risk management, ICT and enforcement support functions in a tax administration environment.

4.0 SKILLS AND ATTRIBUTES

4.1 Appreciation of the Acts administered by the Authority and relevant international treaties;
4.2 Good understanding of the ZRA operations & divisional inter-linkages;
4.3 Understanding of the ZRA Taxpayer Charter & Administrative policies;
4.4 Facilitate the implementation of the Data Governance framework and use of empirical evidence to support decision making in the Authority;
4.5 An appreciation of Division’s business systems and any other relevant databases;
4.6 Appreciation of ZRA revenue targets and collection procedures; and
4.7 Appreciation of ZRA Corporate Values.

APPLICATION INSTRUCTIONS:

Only candidates meeting the above role specifications and competencies should apply. Candidates should enclose their detailed Curriculum Vitae and relevant professional and academic qualifications, and contact phone numbers/email address, three (3) active referees with their contact numbers and email addresses as one single PDF document.

Only attach relevant copies of your professional, academic qualifications and current practicing licences from relevant professional bodies. Applications should reach the undersigned not later than Friday, 20th February, 2026 at 17:00 Hours using the following email addresses, ZRASMMCareers@zra.org.zm

The Authority is an equal employer and candidates are expected to demonstrate High Levels of Integrity when participating in the recruitment process.

The Commissioner General
Zambia Revenue Authority
Revenue House
P. O. Box 35710
LUSAKA