Commercial Services Coordinator

Job description

Location
Kitwe, Zambia – 10101
Job role

The Commercial Services Coordinator is responsible for driving execution, coordination, and control of all Commercial Services activities across assigned regions. This includes maintenance management, compliance enforcement, project coordination, asset performance, and store support operations.

The role ensures high equipment uptime, compliance adherence, cost efficiency, and timely execution of projects, while acting as the central coordination point between Engineering, Compliance, Procurement, Finance, and Operations.

Key Responsibilities

1. Operations & Coordination

Coordinate day-to-day Commercial Services activities across all outlets and DCs
Act as the central point of contact for maintenance, compliance, and project execution
Track and follow up on all open tasks, escalations, and action plans across regions
Resume building

2. Maintenance & Asset Management

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Job search platform
Zambia job listings
Temporary staffing
Oversee preventive and corrective maintenance activities across all sites
Ensure all equipment (freezers, cold rooms, generators, scales, etc.) achieve uptime targets (>95%)
Manage job cards and work orders through Fiix CMMS
Monitor maintenance backlog and drive closure within defined SLAs
Coordinate with vendors and technicians to ensure quality and timely service delivery

3. Compliance & Risk Control

Enforce adherence to operational standards (HACCP, GMP, QMS, and internal SOPs)
Support compliance audits, investigations, and corrective action implementation
Ensure all regulatory requirements (ZMA, Health inspections, safety standards) are met.

4. Projects & CAPEX Execution

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Water
Business and self-help books
Communications & Media Studies
Coordinate rollout of Commercial CAPEX projects (freezers, cold rooms, ice machines, upgrades)
Track project timelines, budgets, and deliverables to ensure on-time completion
Ensure all projects meet engineering, safety, and operational standards

5. Stores & Outlet Support

Support store readiness, maintenance, and uplift initiatives across regions
Ensure stores operate within acceptable cleanliness, safety, and brand standards
Coordinate rapid response to critical store issues affecting operations or sales
Support rollout of new stores, relocations, and infrastructure upgrades

6. Vendor & Stakeholder Management

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Interview preparation
Personal branding consultation
Financial planning tools
Coordinate and manage third-party service providers (maintenance, security, infrastructure)
Ensure SLA adherence, performance tracking, and cost control
Work closely with Procurement, Finance, IT, and Operations teams for seamless execution
Support contract management and vendor performance reviews
Must have skills
• Strong coordination and execution capability • High attention to detail and accountability • Analytical and problem-solving skills • Stakeholder management and  communication • Ability to manage multiple priorities under pressure • Results-driven with strong ownership mindset
Qualifications
Bachelor’s degree in economics, Banking & Finance, Business Administration, Engineering or any Equivalent (Qualification must be ZAQA Certified)
Minimum 3–5 years’ experience in operations, maintenance, or engineering coordination
Strong understanding of maintenance systems, compliance standards, and project execution
Experience in FMCG, cold chain, or production environments preferred