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Collection Officer(Debt Recovery)

Chibanje Capital Resources Limited Lusaka, Lusaka, Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Chibanje Capital Resources Limited

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerChibanje Capital Resources Limited
  • LocationLusaka, Lusaka, Zambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Chibanje Capital Resources Limited
Location
Lusaka, Lusaka, Zambia
Posted
January 13, 2026
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website Chibanje Capital Resources Limited

Job description

Collection Officer

Debt Recovery

Provide friendly and compliant repayment reminders and follow-ups to overdue customers via phone, SMS, WhatsApp, etc.

Guide customers to complete repayments through company-designated channels (H5, App, USSD, etc.)

Customer Communication and Negotiation

Communicate effectively with customers to understand the reasons for delinquency and assist in developing reasonable repayment plans.

Maintain a positive company image and avoid confrontational, threatening, or inappropriate language.

Information Recording and System Updates

Accurately record the results of each collection communication.

Update customer repayment status and promised repayment date (PTP) in the system in a timely manner.

Compliance and Risk Control

Strictly adhere to the company’s collection policies and relevant Zambian laws and regulations.

Harassment, insults, intimidation, and illegal visits are prohibited.

Receiving customer repayments through personal momo accounts is strictly prohibited.

Protect customer privacy and data security.

Collection Target Achievement

Achieve individual and team performance targets such as recovery rate and overdue recovery amount as required.

Participate in team meetings and training to continuously improve collection skills.

Other Tasks

Complete other related tasks assigned by superiors.

Main Requirement 

Make 150 Valid calls each working day.

Send your Applications to

hr@chibanjecapital.com, hrmanager@chibanjecapital.com

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