Client Relationship Officer – Trainee

Job description

Locations: Lusaka, Chingola, Chipata, Kabwe, Kitwe, Mazabuka

The core functions for the Client Relationship Officer – Trainee includes growing, developing, managing and maintaining a high-quality savings and loan portfolio.

COMPETENCIES

Ability to clearly articulate product benefits, handle complaints, and influence buying decisions.
Skilled in building and maintaining long-term customer relationships to drive loyalty and repeat business.
Proven ability to identify sales opportunities, negotiate deals, and close sales effectively.
Understanding of industry trends, competitor analysis, and in-depth product knowledge to   provide tailored solutions.
Ability to work under pressure, meet sales targets, and exceed performance expectations.

ESSENTIAL DUTIES AND RESPOSIBILITIES

Product & Service Marketing: Promote all FINCA products and services to potential clients using approved marketing tools and strategies.
Loan Operations & Portfolio Management: Oversee the entire lending cycle, including loan initiation, processing, monitoring, and recovery efforts for clients in your portfolio.
Savings Mobilization: Drive savings growth to meet and exceed agreed targets.

QUALIFICATIONS

Diploma in Banking & Finance, Business Administration, Economics, or a related field.
Grade 12 certificate holders with no prior experience are encouraged to apply.
Strong analytical skills with keen attention to detail.
If you meet the said criteria and are interested in this opportunity, we encourage you to submit your credentials to ZM_HR@finca.co.zm not later than Wednesday 2 April 2025

FINCA, an equal opportunity Employer!