Channels Business Officer (CBO) – Ndola

Job description

Channel Business Officer (CBO) is responsible for ensuring Alternative Channels (Agency and Mobile Banking) growth in terms of Client registrations, usage, and Agents’ recruitment etc. Additionally, the CBO is responsible for ensuring channel service delivery (for customers and Third-party Agents) as per FINCA standards.

Essential duties and Responsibilities

Create awareness, promote and cross sell FINCA’s Agent value proposition
Identify, assess and enroll new Agents (incl. onboarding of new access points)
Identify, assess and register new Savings Groups in your region
Manage the performance of Agents in designated areas of operations.
Maintain and manage business relationship with Agents and groups for group
savings product
Support customers in the branch on mobile banking usage.
Conduct regular visits (at least once a week) to Agents and communicate to them on FINCA promotions, new policies or any other news from FINCA relevant to their business
Supervise Direct Sales Agents (DSAs) in the region
Ensure marketing material and signage is properly displayed and used by the Agent
Serve as the branch key person for providing digital products and services.

Qualifications

Bachelor’s Degree or Diploma in Business Administration or any Banking or Business related course.
Minimum 1 year experience in the micro finance/banking sector.
High proficiency in Microsoft, Excel, Word, PowerPoint and Visio.

If you meet the set criteria and would need to be considered for the above mentioned position, you are encouraged to submit your credentials to ZM_HR@finca.co.zm no later than Friday 29th August, 2025.

FINCA, an equal opportunity Employer!!