Call Centre Agent

Job description

JOB TITLE: Call Centre Agent (Outbound)

LOCATION: Lusaka, Zambia

EMPLOYMENT TYPE: Full-Time

APPLICATION DEADLINE: 31st July 2026

About the Role

Are you an energetic and persuasive communicator? Do you enjoy connecting with people and helping them discover solutions that improve their lives? If so, we want you to join our dynamic Contact Centre team.

Exponent Bizolution is seeking enthusiastic Outbound Call Centre Agents to represent our brand and engage with customers across Zambia. In this role, you will be the voice of our company, proactively reaching out to inform customers about our exciting products and services. This is an excellent opportunity to jumpstart your career in a fast-paced, supportive environment.

Key Responsibilities

• Customer Outreach: Initiate outbound calls to prospective and existing customers in a professional and friendly manner.
• Product Promotion: Present and explain the benefits of our products and services to generate interest and drive sales.
• Information Management: Answer customer questions accurately, providing clarity and building confidence in our offerings.
• Relationship Building: Establish and maintain strong, positive relationships with customers to ensure a world-class experience.
• Data Collection: Update customer records and gather relevant feedback during calls.

Requirements

• Age: 18 – 25 years old.
• Location: Must be based in or around Lusaka.
• Communication: Excellent verbal communication skills in English; proficiency in local languages is a plus.
• Attitude: Positive, energetic, and resilient with a passion for helping people.
• Technical: Basic computer literacy and the ability to navigate a CRM system.

What We Offer

• A dynamic and supportive team culture.
• Comprehensive training to set you up for success.
• Opportunities for professional growth and career advancement.
• The chance to be part of a company that is Empowering Businesses and Transforming Experiences.

How to Apply

Ready to start your career and grow with Exponent?

Please send your most recent Curriculum Vitae (CV) to:

Email: jobs@exponentbizolution.org

Subject Line: Application – Call Centre Agent

Please Note: Applications that do not follow the subject line instruction may not be considered.

Application Deadline: 31st July 2026

We look forward to hearing from you!