Call Center Assistant

Job description

Are you a confident communicator, customer-focused and ready to grow? Join GS Cash Advance as a Call Centre Assistant and make every customer interaction count.

*KEY RESPONSIBILITIES*

• Handle customer calls and enquiries professionally.

• Provide accurate information and assistance to customers.

• Listen to customer needs and provide appropriate support.

• Follow up on customer enquiries and requests.

• Maintain accurate customer and call records.

• Escalate unresolved issues to the relevant team.

*QUALIFICATIONS & REQUIREMENTS*

• Grade 12 Certificate is a minimum requirement.

• Fresh graduates are encouraged to apply.

• Good verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Computer literate and able to learn new systems quickly.

• Fast learner, adaptable and able to work in a fast-paced environment.

• Ability to work independently and as part of a team.

• Good problem-solving skills and attention to detail.

• Professional, patient and courteous when dealing with customers.

• Willing to work flexible hours, including weekends or shifts where required.

HOW TO APPLY

Send your CV to:

careers@gscashadvance.co.zm

Email Subject: Application, Call Centre Assistant – Lusaka

Closing Date: 17th August , 2026

Only shortlisted candidates will be contacted.