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Call Center Agent

FAIR RIDE Lusaka, Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: FAIR RIDE

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerFAIR RIDE
  • LocationLusaka, Zambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
FAIR RIDE
Location
Lusaka, Zambia
Posted
September 24, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website FAIR RIDE

Job description

About the Role:

We are a Yango Partner and we are looking for a motivated new team member to join our Call Center and Customer Care Team.

The role involves handling both inbound and outbound calls, assisting walk-in clients, and providing excellent customer service at all times. You will be the first point of contact for our Yango drivers, ensuring their needs are met efficiently and professionally.

Key Responsibilities:

Answer and make calls in a professional and friendly manner.
Welcome and assist walk-in drivers with inquiries or support needs.
Provide accurate product/service information to customers.
Handle drivers’ complaints, queries, and follow-ups with empathy and efficiency.
Maintain proper records of customer interactions.
Collaborate with team members to ensure customer satisfaction.

Requirements:

Must have completed Grade 12.
Previous experience in customer service or call center operations is an added advantage.
Excellent verbal and written communication skills. Strong interpersonal skills with a customer-first mindset.
Ability to multitask and work under pressure.
Computer literacy (basic MS Office and data entry skills).
Willingness to work flexible hours, including weekends and public holidays.

What We Offer:

Competitive salary package.
Free lunch.
Training and professional growth opportunities.
A supportive and dynamic work environment.

How to Apply:
Interested candidates should send their CV

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