Employer and vacancy source: DotGov Solutions Limited
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- EmployerDotGov Solutions Limited
- LocationLusaka, Zambia
- Employer websitewww.dotgovsolutions.net
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- DotGov Solutions Limited
- Location
- Lusaka, Zambia
- Posted
- July 2, 2025
- Job type
- Full Time
- Category
- Other
Website DotGov Solutions Limited
Job description
Join Our Team at dotGov Solutions as a Business Analyst – Digital Public Services
Job Overview:
dotGov Solutions is seeking a detail-oriented Business Analyst with a passion for process improvement and digital innovation in the public sector. You will play a key role in analyzing, documenting, and optimizing government workflows and business processes to support the development of digital public services.
Key Responsibilities:
Collaborate with government institutions to gather and analyze current (as-is) processes.
Conduct workshops, interviews, and gap analyses to identify improvement opportunities.
Define and document functional and non-functional requirements for new digital services.
Translate business needs into clear user stories, use cases, and workflows (BPMN).
Work closely with development and QA teams throughout the Agile lifecycle.
Support user acceptance testing (UAT) and training initiatives.
Maintain traceability between requirements, solutions, and test cases.
Ensure alignment with digital government strategies and international best practices.
Required Qualifications and Skills:
3–5+ years of experience as a Business Analyst, ideally in public sector or e-government projects.
Strong documentation and analytical skills, including use of tools like BPMN, UML, or Enterprise Architect.
Experience with requirements elicitation, use case modeling, and stakeholder engagement.
Excellent communication skills with the ability to work across diverse teams.
Familiarity with Agile delivery (Scrum, Kanban) and backlog management tools (e.g., Azure DevOps).
Understanding of digital identity, payment gateways, and interoperability is a plus.
Professional certifications such as CBAP, PMI-PBA, or IIBA certifications are highly desirable.
Why dotGov Solutions?
Shape the future of governance through meaningful digital transformation.
Gain experience working with government agencies in high-impact initiatives.
Be part of a forward-thinking, collaborative, and mission-driven team.
Receive a competitive compensation package and opportunities for career advancement.
Interested applicants are encouraged to send their CV to careers@dotgovsolutions.net.