Branch Manager

Job description

Overview

We are recruiting!

Our client in Kitwe, is looking for a Branch Manager to join their team for a job vacancy within the automobile industry.

To apply, or for more information, follow the link below.

Branch Manager

Reports to: Chief Operating Officer

For: Guidance & support on branch management

Direct Reports: Department Managers /Supervisor

JOB PURPOSE:

To ensure customer satisfaction by effectively managing the branch operation through providing services to our customers within a given location and uphold the company’s image at higher levels in an area.

KEY RESPONSIBILITIES:

Design strategic growth and expansion of multi brand business in a given location
Lead and coordinate the preparation of periodic plans and budgets for the branch
Improve business performance through guiding the team to effectively perform their duties and achieve the branch budget.
Participates in the budgeting process and works with the various departmental managers to ensure that the branch budgets are achieved, and variances are explained
Oversee and coordinate the implementation of branch plans and programmes by the respective supervisors and technical officers.
Provide effective leadership to the branch by maintaining information flow across the branch and headquarters and promoting good teamwork.
Responsible for the effective management and control of financial expenditure at the branch level, to ensure adherence to set financial policies, as well as plans and budgets.
Responsible for effective management and utilisation of company resources located at the branch for better business productivity.
Responsible for proper management of operations (Sales, parts and after sales services ) at the branch and ensure compliance with company policies, regulations and standards in all the activities of the branch.
Manage and monitor branch capacity in terms of people resources and liaise with the relevant departments at head office for support.
Enhance customer satisfaction through timely resolution of all customer complaints at the branch.
Network with key stakeholders within the community to promote branch services and identify business opportunities.
Responsible for managing the performance of the branch team and co-ordinating staff development programs.

KEY RELATIONSHIPS:

Internally:

Management Team: Support on the respective business areas
Branch Team: Overall branch performance

 Externally:

Customers: For business opportunities & service marketing.
Competitors: Market information & government lobbying
Local Authorities: Compliance to regulations

QUALIFICATIONS/SKILLS/KNOWLEDGE REQUIRED:

A bachelor’s degree in business/engineering discipline
Minimum of 10years experience in a business environment with 5 years at senior management level in a motor industry
Strong Leadership & Interpersonal skills
Financial management skills
Marketing & Sales Skills

Please ensure that your qualifications are certified by ZAQA